Where did my scans go?

Report · Dec 17, 2021

So I just went to the Adobe scan app and found all of my previously saved scans are not there. Did Adobe do a new app version recently? I can access my previous files on the document cloud.

Report · Dec 18, 2021

Hi @Jason22300920i7qm

If your scans are missing, try the steps below:

Check and sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have.

In case of iOS, check if you are using your Apple ID

Go to the home screen/recent screen (that has the scans listed)
Tap on the profile icon on top left (iOS) or hamburger menu on top left (Android)
On the top the email id/login in with which you are logged in would be displayed. Confirm if this is the same email id that you used to create the scans earlier.
If the answer is yes, logout and then choose the option to sign in via apple id
Use the same email address that was displayed during step 4 to login via Apple id.

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.

Note: If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be removed permanently and there is not much that can be done to recover the files from Adobe's end.

Best Practices: We suggest you always save a copy of the file to some other location, or you can upload the files to Document Cloud.

If the files were saved within the application, they are uploaded by default to Document Cloud.

Open Document Cloud and sign in with your Adobe ID and the password.
Then go to Files > Document Cloud > Adobe Scan folder.
Here you will see the Adobe Scan folder. Please look for your files here.

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria