Why are my scanned documents missing?
Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.
To prevent this, regularly back up your files and ensure you’re using the correct account for storage
- Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
Note: make sure you are using the correct account under the same email when sign-in
- Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.
- Save and sync: After scanning, select the Save PDF option and wait for the file to fully sync to the cloud before closing the app.
- Regular checks: Regularly check your files in Adobe Cloud storage to ensure they are uploaded and accessible.
Handling large or multi-page documents:
- Break into smaller scans: If possible, break large documents into smaller scans to prevent upload errors.
- Stable internet connection: Ensure you have a stable Wi-Fi or internet connection before scanning and uploading.
- Backup originals: You can keep a backup of your scans by activating the Save Original Images to Gallery option in the Scan app under Settings > Preferences.
By following these steps and best practices, you can ensure your scanned documents are safely stored and easily accessible. For more information, please check the help page: https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html
Community & Engagement Specialist | Document Cloud | Adobe
Regards
Amal
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