Skip to main content
あ
あけぼの
Participating Frequently
April 10, 2023
質問

作成したPDFはCreative Cloudに保存されますがAdobe Scanアプリには保存されず、閲覧できません。

  • April 10, 2023
  • 返信数 1.
  • 3400 ビュー

作成したPDFはCreative Cloudに保存されますが、Adobe Scanアプリには保存されず、閲覧できません。
もちろん、Creative CloudアプリやWebサイトから作成したPDFにアクセス出来ますが、現状のバグはとても使いにくいです。改善してください。

iPad OS16.4.1
iPadAir 第五世代
Adobe Scan バージョン23.03.07

このトピックへの返信は締め切られました。

返信数 1

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 20, 2023

Hi @あけぼの,

 

Hope you are doing well.  Sorry for your experience with Adobe Scan.

 

Would you mind briefing us more on the issue? Are you trying to access files already present on your Creative Cloud account, or are you referring to new scans that you make?

 

By design, the scans captured and created by the Adobe Scan application should be available on the home tab of the app when opened. 

 

If this is not what you are looking for, please share a screen recording of the workflow you are referring to for better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik.

あ
あけぼの作成者
Participating Frequently
April 21, 2023

Hello!@S. S.

Thanks for finding me.

 

This issue affects both Creative Cloud and Adobe Scan.

First, when I create a PDF in Adobe Scan, the message switches to "Processing OCR" and the PDF disappears from the Adobe Scan app. The app screen will return to the state before the image was selected. I can't find the PDF I created.
So when I went to Creative Cloud, the PDF I just created in Adobe Scan wasn't showing up in the app or on the web. Also, the storage % did not change.
However, a few days later the PDF was reflected in Creative Cloud. This indicates that the upload is significantly delayed. However, I was not able to access it from the Adobe Scan app. When I opened a PDF in Creative Cloud, OCR did not work. This points to a bug during his OCR process in the Adobe Scan app. This is very inconvenient and unfortunate.
I have posted this issue on the forums before. Then you told me it was due to lack of cloud storage.But my storage is at 0%.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 21, 2023

@あけぼの To clarify, were you able to see the file later at Acrobat Storage: https://acrobat.adobe.com/link/documents/ in the My Scan folder or Creative Cloud assets library: https://assets.adobe.com/files/

 

This would help us understand the situation better and assist you accordingly.

 

Also, a few more pieces of information would be great:

1. The app version of Adobe Scan you are using;

2. The iOS version of iPad you are using.

 

Look forward to hearing from you.

 

-Souvik

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices