Participant

Answered

Turn off Adobe scan cloud upload

Forum|Forum|8 years ago
June 29, 2017
39 replies
25570 views

Is there any way to turn off the automatic upload to cloud feature ? There should be.

Give users the freedom to choose if they want to upload the file or not.

Correct answer S_S

I did a bit of poking around and see that "Copy to Device" is new and will save to your device. You can also save as a jpeg, copy to DropBox, Set a PW, and more. Will any of these help?

Jane

Forum volunteer

Hi @HAGEI776,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Concerning all the suggestions shared above, Adobe Scan is a cloud-based service, and you cannot use the application without it uploading the file to the cloud for OCR and storage.

This is in line with the fact that the application cannot access your files application to write files automatically unless you use the "Copy to device" option.

As a workaround, I suggest using the option "Copy to device," as suggested by Jane, and then deleting the file from Adobe Scan.

Note: You cannot modify or open the file through Adobe Scan again if you delete it from the application.

Hope this helps.

-Souvik

Show previous replies

D

dd334

Participant

Hello,

I would like to know how to cancel uploading the scanned documents to the cloud. I want to save on my mobile device only.

Meenakshi Negi

Legend

Hi there,

Sorry for the delay in response.

There is no option to disbale the saving of scanned PDFs to document cloud and save them directly on the device. The files saves automatically to document cloud in the Adobe Scan application. This is an as designed behaviour.

If you wish, you may share this suggestion with the team using the followng form:

- https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?YQWCX7

Let us know if you have any questions.

Regards,

Meenakshi

R

REVANTH5E63

Participant

I think, Adobe wants to look into our data and save them in their cloud.

Along with that they want to consume our Mobile data and put us in trouble.

M

mamyllyn

Participant

I have used Adobe Scan app for long time on my phone (OnePlus 6).

Now as I am using this app I can not find any of the files scanned from document cloud.

What is the problem with this app?

Meenakshi Negi

Legend

Hi Marttim,

As the files are not uploading to Document Cloud, please sign out of the application.

Uninstall the application and reboot the device. Then re-install the application from the Google Play Store.

Check if you still experience the same behaviour.

If the file shows as uploading to document cloud, please login to Document Cloud online and check if the file is already upoaded there.

Open this link https://documentcloud.adobe.com/link/home/ and sign in using the same credentials as used for Adobe Scan.

Then go to Files > Adobe Scan folder. Check if the file is listed there.

Let us know if you still experience the issue.

Regards,

Meenakshi

M

mamyllyn

Participant

Thank you - now it works again!

yashara75734020

Participant

Since yesterday I can’t upload photos that I took with my phone to the adobe scan app to turn them into scanned Pdfs. This worked fine before, but now I have to take the photos with the app itself, which takes more time. When I select the pictures an error pops up and tells me, that I don’t have an internet connection, even though I‘m connected to the intenet. I hope they fix that error soon.

Meenakshi Negi

Legend

Hi Yashara,

Sorry for the delay in response.

Are you still experiencing an issue in uploading image from gallery to Adobe Scan application?

If yes, please sign out of the application and reboot the device. You may also try uninstalling and re-instlling the Adobe Scan application.

Make sure that the application is updated to latest version.

If the issue persists, please let us know.

Regards,

Meenakshi

N

nikir6511189

Participant

I‘ve updated my app recently and noticed my scans aren’t visible. When I tried to sign out (& sign in again) it advised that I had scans pending upload. Any ideas what I can do to get the scans to upload or just get my app to work again? Thank you.

Meenakshi Negi

Legend

Hi Nikir,

Sorry for the delay in response.

Are you still experiencing the issue?

Please check Document Cloud to confirm if the scanned files saved or not. Use the steps provied below:

- Open this link https://documentcloud.adobe.com/

- Sign in using the same credentilas that you use to log-in to the Adobe Scan application.

- Go to Files >Adobe Scan folder.

- Check if you can locate the file in the list that shows as pending to upload.

Try once to sign ou of the application and reboot the device.

Check if re-installation helps. Make sure you sing out fo the application before removing it.

Let us know if you need any help.

Regards,

Meenakshi

B

Bhavesh_Srivastava

Participant

I had scanned some important files using adobe scan and now it displays "waiting to upload" below the scanned file.

I have no backup of the scanned file. They are of a very great importance to me, Please help me recover them.

Meenakshi Negi

Legend

Hi Bhavesh_Srivastava,

As the file shows as waiting to upload, please make sure that the device is connected to the Internet.

Make sure that the connection is not intermittent.

Try once to check online on Document Cloud if the file is uploaded or not. Refer to the steps provided below:

- Open the link Adobe Document Cloud

- Sign in using the Adobe ID (email address) and password that you use for Adobe Scan application.

- Then go to File > Adobe Scan folder.

If the issue persists, please let us know the application and OS version on your device.

Did you check if there is no pending update for the application?

Let us know if you need any help.

Regards,

Meenakshi

Y

yribera

Participant

Hello, I have the same problem

The issue here is that the internet connection WAS UNSTABLE and very weak, so the scanned document not was uploaded at that time, later on I was able to get internet, and the app was still running on the background, however once I checked on the acrobat cloud, the scanned file was nowhere to be found.

This scanned document is of great importance for me.

I need help with this.

C

curtisw7134099

Participant

Hi everyone

I just would like to know if it's possible to upload documents other than photos to the adobe scan app. I PDFs that I would like to upload so that the app's OCR function can convert the content on the pages to characters that other apps on my phone/ computer can recognize.

Thank you in advance for your help!

Meenakshi Negi

Legend

Hi Curtisw,

Sorry for the delay in response.

As the Adobe Scan application uses the camera feature to scan the documents, it is not possible to upload any other format files other than an image in the application.

You can either scan the document using the camera or upload the image from the photo gallery on your device.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

K

klipperflix

Participant

I have started using Adobe Scan on my android phone. The resulting PDF files upload to my Adobe Cloud account. I would like to move or copy them from the cloud to my local storage. How do I do that easily?

Thanks

Meenakshi Negi

Legend

Hi Klipperflix,

Sorry for the delay in response.

There is no direct option to save the scanned PDF to the local storage.

However, you may use the workaround mentioned below to save the file locally.

a) Using browser

-Open this link https://cloud.acrobat.com/ on a browser on your device and Sign in with your Adobe ID.

- Then go to Files > Document Cloud > Adobe Scan folder.

- Select the file from the list and download it on your device.

b) Using Mail

- Open the PDF in Adobe Scan app.

- Then click on the Share icon at the bottom.

- Select "Share a copy" from the options provided.

- Select Mail and send an email to yourself.

- Then open your mail and download the document from there.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

M

Moeperator

Participant

So i have to Upload every file to your cloud First? There is no other way? I dont want another Cloud. Guess i ve to uninstall this App again :/

frrekul

Participant

I'm having the same issue, have tested the advice solution and now can't sign in because it's stating there's no internet connection (when there is) and I've tried while connected to WiFi.

If an option is to delete the app access reinstall, will I lose the PDFs I've already saved?

Meenakshi Negi

Legend

Hi Frrekul,

Sorry for the delay in response.

Adobe Scan application saves all the documents in Document Cloud.

Uninstalling the application on the mobile device will not delete the files from the Document Cloud.

The files can only be deleted manually from the Document Cloud.

So, you may try uninstalling and re-installing the application on the mobile device.

To check your files on the Document Cloud, open this link https://cloud.acrobat.com/ on the browser.

Then sign in with the same Adobe ID and the password that you use for the Adobe Scan application.

After signing in, go to Files > Document Cloud > Adobe Scan folder.

There you can view all the files that you have scanned and saved to PDF.

Let us know if you still experience any issue or have any questions.

Regards,

Meenakshi

E

edwardm83828388

Participant

Scanned doc OK, can't find it on my S8 when I want to attach it to Outlook email.Recent scan says cant upload to cloud

Meenakshi Negi

Legend

Hi Edwardm,

Sorry for the delay in response.

As the scanned document is not uploading to the Document Cloud, please make sure that the internet connection is not intermittent.

Also, check if the "Allow cellular data usage" is enabled under the preferences of the application. Take help of the steps mentioned here App Settings — Adobe Scan Help.

Adobe Scan does not save the scanned PDF in the local storage of the device.

When you scan the document and click on Save to PDF, the PDF is uploaded and saves in the Document Cloud.

You can attach the scan only after it saves as the PDF in Document Cloud.

Once the scanned document is saved as PDF, open the document in the application.

Then click on the Share icon at the bottom and select "Share a copy".

Refer this help link Scanning Documents — Adobe Scan Help.

Let us know how it goes.

If you experience any issue, feel free to update this thread.

Regards,

Meenakshi

mikeotaylor

Participant

I am having this problem. I also can't email copies because AS seems to think I don't have a network, which I do.

Meenakshi Negi

Legend

Hi Mikeotaylor,

Sorry for the delay in response.

As the document does not upload when you try to email copies, try once to sign out of the application.

Reboot the device an try to sign-in again.

Also, go to Adobe Scan Preferences and enable the option for "Allow Cellular Data Usage".

Then try to send the document as email copies.

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

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