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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
March 13, 2024

Hi @Magnus LS,

 

As mentioned earlier, Adobe Scan is a cloud-based service, and the application cannot function without uploading the files to the cloud for processing.

 

If you wish to remove the files from the cloud, you can use the option "Save a copy" and then remove the cloud saved file to keep a local copy of the file on your device.

 

-Souvik

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178 replies

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mikeotaylor
mikeotaylor
Participant
August 7, 2018

I am having this problem. I also can't email copies because AS seems to think I don't have a network, which I do.

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Meenakshi_Negi
Meenakshi_Negi
Legend
August 14, 2018

Hi Mikeotaylor,

Sorry for the delay in response.

As the document does not upload when you try to email copies, try once to sign out of the application.

Reboot the device an try to sign-in again.

Also, go to Adobe Scan Preferences and enable the option for "Allow Cellular Data Usage".

Then try to send the document as email copies.

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

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mattp6311199
Participant
June 26, 2018

Does anyone know if they fixed this through he Adobe Scan app? My issue is they keep automatically uploading my Adobe Scans to the document.

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    azland13306099
    Participant
    August 31, 2018

    Resit open

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      mattp6311199
      Participant
      June 26, 2018

      Does anyone know if you are able to turn off the automatic upload to the "Document Cloud"? I habe sensitive information that I do not want on the Adobe servers.

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      June 27, 2018

      Hi Mattp,

      There is no option to turn off the automatic upload of the scanned files to Document Cloud.

      It is an as designed behavior.

      If you wish you can download and save the scanned PDF file from the Document Cloud.

      After that, you can delete the file from Document Cloud.

      Once the file deleted from the Document Cloud account, you will not be able to recover it from there.

      Hope the information helps.

      Let us know if you have any questions.

      Regards,

      Meenakshi

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      tkbalt
      tkbalt
      Participant
      April 24, 2018

      For now the second time in recent weeks, I have a problem where a bunch of my scans are "waiting to upload" and are on my phone and not in the Adobe Cloud.

      I have tried other advice from the forums to switch between Recent and All and pull down in Recent to force a sync, but it doesn't seem to work.

      The first time I had this problem, it magically fixed itself after a few minutes and the scans that were sitting there did eventually upload.  However, now it's the second time, and I can't seem to get it to upload.

      I'm on an iPhone X running the latest iOS version and Adobe Scan version 18.03.27.

      When I look at My Account in the app, I get "Network Failure" next to "Adobe PDF Pack" in the Subscription section after it shows me "checking" for a moment.

      I don't want to sign out and sign back in, which might be the final fix, because I'll lose the scans I already have in the app. Also, this seems to be a recurring and very new problem, which is distressing. Adobe Scan has been working pretty well for me up until this point.

      Thanks for any help you can provide.

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      tkbalt
      tkbalt
      Participant
      April 24, 2018

      Hmmm... force quitting the app and restarting it seems to have helped.

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 14, 2018

      Hi Tkbalt,

      Sorry for the delay in response.

      It seems that the issue is already resolved.

      Let us know if you need any help or experience any issue.

      Regards,

      Meenakshi

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      sinan_guenes
      Participant
      March 22, 2018

      Is it possible to change the upload target form Document Cloud to any other sftp?

      Any ideas to how to do it?

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      Adorobat
      Adorobat
      Participating Frequently
      March 30, 2018

      Hi Sinan_guenes,

      Sorry for the delay in response.

      Currently, there is no option to upload scanned documents to SFTP other than Document Cloud. However, you may visit the following link to share your feedback to the team: Scan iOS Feature Request and Bug Report Form

      Thank You,

      Shivam

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      maryslostscan
      maryslostscan
      Participant
      January 12, 2018

      I switched iPhones and I always had saved my adobe scans.  I had over 75 documents in there including all of my important medical records and when I switched phones they are all gone.  Nothing is in the cloud or reappeared on my phone.  Are they lost?  Please help.

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      February 22, 2018

      Hi Maryslostscan,

      Sorry for the delay in response.

      As you have mentioned that you always saved the files, it should be saved n the Document Cloud.

      When you save scanned image to PDF, it gets saved in the Adobe Scan folder in Document Cloud.

      Please go to https://cloud.acrobat.com/  and sign in with your Adobe ID that you used for Adobe Scan application on your last iPhone.

      Once you are signed in, go to Files > Document Cloud > Adobe Scan. Check if you can find your files there.

      Let us know if you have any question or need any help

      Regards,

      Meenakshi

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      AIRIL22935531gggy
      Participant
      February 1, 2022

      Hi, I know this conversation was years before but I am facing almost the same issue. My files are uploaded in the cloud but it isnt showing up in my Adobe Scan App on my iphone.  What can I do so it shows on the app ?

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      christopherc28365650
      Participant
      November 29, 2017

      i have been using Adobe Reader with Scan in iPhone 7 and love it.  The update to Adobe Scan now uploads all scans to your Cloud and no longer do they reside on the iphone.  I use these documents in the field when i am traveling, sometimes out of cell and wifi range and the documents are confidential, i am prohibited from storing on clouds by customer agreements.  How can i store the scans only on iPhone and turn off your cloud?  like the old version did?  please help thanks. i don't want to use another imitation pdf app.  I am also a Adobe Pro Customer.  

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        Adobe Employee
        Steven_Yen
        Adobe Employee
        November 30, 2017

        Dear Customer,

        Sorry to hear that our new workflow doesn't work for you. We will consider to implement to save the file in the offline later.
        In the meantime, we have implemented a feature (Files Provider) that you can manage your files from the Could in your device.

        You can copy your files into your iPad or iPhone if you need to manage from offline. But you need to upgrade your device to iOS 11.x.

        1. Upgrade your device to iOS 11.x
        2. Download our Adobe Scan App from App Store
        3. You can scan your document from our Scan App.
        4. Open Files Provider App in your device, the app image looks like a folder
        5. Go to Locations/Browse/Adobe Scan
        6. Select the file, and press a second , you will see content menu popped up

        7. Select Copy

        8. Go back to Locations/Browser/On My iPhone or iPad, and paste the file in your device.

        Hopefully this will work for you.

        Thanks

        Adobe Mobile Team

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        devbatshah
        devbatshah
        Participant
        May 19, 2018

        Thanks for your reply, what is we want to prevent adobe from uploading the PDF files created in Adobe scan to the adobe cloud - is that possible?

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        rr98245488
        Participant
        November 27, 2017

        For the past 10 days, my scans are not uploading to Document Cloud. The message says, "Waiting to upload). They are small files, only three pages. I have Wifi access.

        I think the problem might be related to the iOS version on the iPhone 6:  iOs 10.1.1  (the latest available is 11.1.2). Adobe Scan is 17.11.4.

        I've been avoiding the iOS upgrades because of all the battery life problems.

        Methinks the latest iOS release and /or the latest Adobe Scan version are causing the problem. Any thoughts?

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        Adobe Employee
        Steven_Yen
        Adobe Employee
        November 28, 2017

        Dear Customer,

        Sorry to hear that you have trouble to use our Scan App. Please try several ways below that may fix your issue.

        Download our latest build (17.11.30)  from App Store.


        1. Double check you can search info in your Safari in your mobile device to make sure wifi is working.

        2. Go to Setting/Preferences, make sure you don't turn off Allow Cellular Data Usage.
        3. Please switch between RECENT and ALL SCANS window, our Scan App will synchronize with server, and try scan again.
        4. In the Recent window scroll down the screen, our Scan App will synchronize with server, and try scan again.
        5. Logout and login again, and try scan again.

        Hopefully your problem will go away after you try above steps.

        Thanks for sharing your issues with us.

        Adobe Mobile  Scan App Team,

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        rr98245488
        Participant
        November 30, 2017

        Thanks Steven. It is now working.

        I tried #1 through #4. That did not make any difference. When I did #5, it worked like a charm.

        The only caveat with #5 is that all the unsynched files should be uploaded before doing it. The two files I had scanned disappeared. All the other ones disappeared too, but that didn't matter. They had already synced to the cloud.

        Those two disappearing files were not a problem for me, though. I had emailed them to Dropbox.

        Thanks for your help, Steven.

        Rob

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        patrickb26948823
        Participant
        October 2, 2017

        I am having a continuous "awaiting Upload" in my app. My cell is allowing cell connection and the web is working fine. What is the problem?

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        黄毓玮
        Participant
        October 9, 2017

        Same as you

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        TuFotoAlbum
        Participant
        June 29, 2017

        i am using adobe scan and all the documents said waiting to upload pdf to document cloud. whay.

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          Adorobat
          Adorobat
          Participating Frequently
          June 30, 2017

          Hi TuFotoAlbum,

          Adobe Scan app works with Document Cloud as the scans you capture uploaded to Document Cloud to help you stay connected wherever you are.

          Here is more info: Adobe Scan FAQ

          Let us know if you have further questions.

          Shivam

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          twixyz
          Participant
          July 25, 2017

          Please see my post concluding this problem isn't solved. Can the status of this topic be changed from presumably solved into not solved? Thanks in advance, Gerard

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