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Leon van Leersum
Leon van Leersum
Participant
February 7, 2022
Question

Signers do not receive SMS

  • February 7, 2022
  • 2 replies
  • 1575 views

In the past 4 weeks or so I receive many complaits of signers that do not get the SMS to sign the document. many of them have been doing so in the past with same device. Problem occurs when sign processes are started from desktop as well as from the cloud. Any ideas what's wrong...?

    This topic has been closed for replies.

    2 replies

    D
    Damien312873096ao0
    Participant
    August 22, 2023

    Hi, the problem still exists apparently. I can't receive the SMS to sign for 2 months.

    The support wasn't helpful at all. They said it's a problem on my side, I need to check my phone & operator settings but I already did and it's 100% a problem with Adobe.

     

    Did you find a solution? I'm probably going to leave Adobe and switch to Universign or Docusign tomorrow.

    mariahweyne
    mariahweyne
    Inspiring
    August 23, 2023

    Verify if you have the number blocked. Just did a test send and the number that shows on my cell phone is 776836.  Hope that resolves the situation

    D
    Damien312873096ao0
    Participant
    August 23, 2023

    Hi, as I said, the number isn't blocked. I checked my phone's filter & SPAMs and it's definitely not blocked. My cell network operator also offers filters but they are all disabled. Nothing is blocked.
    What is this test send you are talking about?

    Leon van Leersum
    Leon van LeersumAuthor
    Participant
    February 8, 2022

    In addition: one user reports that he did however received the SMS, but the link that was sent was expired. While using the "resend link" option, there was no link sent at all.

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