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A
alisons94837855
Participant
January 26, 2018
Answered

Adobe Sign Will Not Upload Word Doc

  • January 26, 2018
  • 6 replies
  • 4147 views

After 2 years with no issues, Adobe sign will not allow me to upload my Word Doc file.  I get this error so I cleared all formatting and still will not upload:The transient document was deleted from the system because Adobe Sign could not process the document. This can happen if uploaded document contains scripts, macros or Visual Basic code. You may wish to inspect your document for these elements, remove them, and try uploading the document again. https://na1.documents.adobe.com/public/compose

Any suggestions?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi All,

Sorry for the inconvenience caused.

The issue has been resolved now.

Please check if you can upload the documents without any issue.

If you still get the error or experience any issue, please contact support or create the support case to report the same.

Take help of the steps mentioned below:

Let us know if you need any help.

Regards,

Meenakshi

6 replies

A
alisons94837855Author
Participant
January 26, 2018

The issue has been resolved.  I was able to upload my document with no issues.

Have a great night.

A
alisons94837855Author
Participant
January 26, 2018

Thanks everyone.  I thought it was me.  I've never had an issue until tonight as well. 

A
alisons94837855Author
Participant
January 26, 2018

I reported the issue.  They said that they think it's a generic issue and Engineering is looking into it. Other may want to report this issue if you want to be directly notified of the resolution.

jareda13089803
jareda13089803
Participant
January 26, 2018

I run a construction company and work long hours.  I spend so much time on the computer I was hesitant to spend anymore time on it at home. But my ability to send digital documents is critical.  I am so glad I found this forum and I have bookmarked it for future use.  So glad I listened to that still small voice nudging me to go on line and post the error in a search.  Hope this is resolved soon for everyone. Thx Alisons94837855 for notifying Adobe.  Good night everyone!

    byrner1125624
    byrner1125624
    Participant
    January 26, 2018

    Same issue here.  Seems like there's something wrong on Adobe's end of things. 

    S
    Singha26
    Participant
    January 26, 2018

    Having the same issue adding PDF along a template. Was able to convert PDF to jpeg and add as a workaround for now.

    jareda13089803
    jareda13089803
    Participant
    January 26, 2018

    I have the same problem.  Been using this software in my business to send out dozens of contracts every week.  Now it won't upload pdf or word docs.  Help!

    exquisitetax
    exquisitetax
    Participant
    January 26, 2018

    I am having the same issue with PDF's. Same response and I have had no issues until tonight

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