Adobe Sign Will Not Upload Word Doc

[alisons94837855]

After 2 years with no issues, Adobe sign will not allow me to upload my Word Doc file.  I get this error so I cleared all formatting and still will not upload:The transient document was deleted from the system because Adobe Sign could not process the document. This can happen if uploaded document contains scripts, macros or Visual Basic code. You may wish to inspect your document for these elements, remove them, and try uploading the document again. https://na1.documents.adobe.com/public/compose

Any suggestions?

[exquisitetax]

I am having the same issue with PDF's. Same response and I have had no issues until tonight

[jareda13089803]

I have the same problem.  Been using this software in my business to send out dozens of contracts every week.  Now it won't upload pdf or word docs.  Help!

[Singha26]

Having the same issue adding PDF along a template. Was able to convert PDF to jpeg and add as a workaround for now.

[byrner1125624]

Same issue here.  Seems like there's something wrong on Adobe's end of things. 

[alisons94837855]

Thanks everyone.  I thought it was me.  I've never had an issue until tonight as well. 

[alisons94837855]

I reported the issue.  They said that they think it's a generic issue and Engineering is looking into it. Other may want to report this issue if you want to be directly notified of the resolution.

[jareda13089803]

I run a construction company and work long hours.  I spend so much time on the computer I was hesitant to spend anymore time on it at home. But my ability to send digital documents is critical.  I am so glad I found this forum and I have bookmarked it for future use.  So glad I listened to that still small voice nudging me to go on line and post the error in a search.  Hope this is resolved soon for everyone. Thx Alisons94837855 for notifying Adobe.  Good night everyone!

[MeenakshiNegi · Accepted solution]

Hi All,

Sorry for the inconvenience caused.

The issue has been resolved now.

Please check if you can upload the documents without any issue.

If you still get the error or experience any issue, please contact support or create the support case to report the same.

Take help of the steps mentioned below:

• Login your adobe sign account directly via https://secure.echosign.com/public/login
• Once logged in, check the upper right corner of the page and click the question mark icon.

Let us know if you need any help.

Regards,

Meenakshi

[brandony38227350]

Sorry, but this issue is still not resolved for me.

I had the same issue as all the other folks...I contract version I have previously sent as a PDF will now no longer work. It started yesterday afternoon for us and still continues.

Please get this fixed ASAP.

Thanks,

Brandon

[brandony38227350]

Actually, I see that you have PARTIALLY fixed the problem.

What IS WORKING:

Uploading a new PDF to my computer. That is now rendering ok.

What ISN'T WORKING STILL:

Using a document from the Library Templates.

I'm using the same exact document. It renders in one case, but not the other. Please get the Templates

operational ASAP.

thanks.

[alisons94837855]

Brandon, you may want to report you issue to customer service.  I don't know if they monitor these forums.  They might....I just wouldn't count on it.  I was able to upload my Word doc contracts, but did not try a pdf version.

[MeenakshiNegi]

Hi Brandony,

Sorry for the delay in response.

If you are still experiencing the issue with the services, please contact support team directly using the steps mentioned in the reply 9.

Let us know if you experience any issue.

Regards,

Meenakshi

[alisons94837855]

The issue has been resolved.  I was able to upload my document with no issues.

Have a great night.