Since the new AdobeSign interface came online, I can't download PDFs that have been sent for signature and have been returned. I get a message saying the PDF can't be downloaded. I checked security settings and can't find anything that would prevent my downloading. This was not a problem before the new interface. Help!
I would be so grateful for some help with this problem. I need to download the signed document and there is no way to do that. Is I stated below, I'm using Adobe Acrobat for Mac.
Thank you for reaching out.
All the signed documents are in the Agreements under the Completed folder on the left-hand pane in Acrobat. Select the required document in the list, and then, from the left-hand tool pane, click on download PDF.
Similarly, you can get the document on Acrobat Web. Please use the following steps:
- Open the link and sign in using Adobe credentials.
- Go to the Documents tab.
- Under the Agreements on the right-hand pane, click on the Completed folder.
You may also refer to the information in the following help document: https://adobe.ly/3Y8gH0j.
Let us know if you are referring to something else.
Thanks,
Meenakshi
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