Can't download signed AdobeSign documents/PDFs

[nicollef34134989]

Since the new AdobeSign interface came online, I can't download PDFs that have been sent for signature and have been returned. I get a message saying the PDF can't be downloaded. I checked security settings and can't find anything that would prevent my downloading. This was not a problem before the new interface. Help! 

[ls_rbls]

Can you please specify what steps are you using to download such PDFs ?

Is it via web browser from a document cloud storage service?

Is the Adobe Sign tool updated to its latest version?

In which computer device is this occuring (mobile device with Android, desktop PC with MS Windows, Apple device with macOS, iPhone with iOS, iPad with iOS)?

[Meenakshi Negi]

Hi Nicollef,

Sorry for the delay in response.

Are you still experiencing issue in downloading the document that has been signed?

If yes, please share the exact error steps you do the download the document.

It would be helpful if you can share the screenshot of the error message appears.

Let us know if you need any help.

Regards,

Meenakshi

[Hotel_Wizard2025]

I am experiencing the same thing. There is no download button anywhere. Only print. 

[mariahweyne]

What exact product are you using?  Acrobat  or Acrobat Sign for Business or Enterprise?

[HG22434722v097]

I'm using acrobat for mac. 

[HG22434722v097]

I would be so grateful for some help with this problem. I need to download the signed document and there is no way to do that. Is I stated below, I'm using Adobe Acrobat for Mac. 

[Meenakshi Negi · Accepted solution]

Hi HG22434722v097,

Thank you for reaching out.

All the signed documents are in the Agreements under the Completed folder on the left-hand pane in Acrobat. Select the required document in the list, and then, from the left-hand tool pane, click on download PDF. 

Similarly, you can get the document on Acrobat Web. Please use the following steps: 

- Open the link and sign in using Adobe credentials.

- Go to the Documents tab.

- Under the Agreements on the right-hand pane, click on the Completed folder. 

You may also refer to the information in the following help document: https://adobe.ly/3Y8gH0j. 

Let us know if you are referring to something else.

Thanks,

Meenakshi