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Delete Archived Document

New Here ,
May 29, 2019

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I have used the Adobe Reader desktop application to sign two documents.  Adobe generated a URL for them, and I downloaded the signed files from my Document Cloud.  The documents show a status of 'Archived'.  I want to delete those files, but there is no option to do so.  How may I accomplish this?

I have attached a screenshot with redacted filenames showing the options that I have to work with.  Thank you for your assistance. 

2019-05-30_004507.png

Hi Mj,

Sorry for the delay in response.

Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

  • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.
  • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

     - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

    - Select Settings > Edit signature settings.

   - Then select "Privacy" from the left-hand side pane.

   - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

   - Select the document from the list that needs to be deleted.

   - Click on the trash icon provided at the extreme right-hand side of the document.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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Delete Archived Document

New Here ,
May 29, 2019

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I have used the Adobe Reader desktop application to sign two documents.  Adobe generated a URL for them, and I downloaded the signed files from my Document Cloud.  The documents show a status of 'Archived'.  I want to delete those files, but there is no option to do so.  How may I accomplish this?

I have attached a screenshot with redacted filenames showing the options that I have to work with.  Thank you for your assistance. 

2019-05-30_004507.png

Hi Mj,

Sorry for the delay in response.

Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

  • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.
  • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

     - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

    - Select Settings > Edit signature settings.

   - Then select "Privacy" from the left-hand side pane.

   - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

   - Select the document from the list that needs to be deleted.

   - Click on the trash icon provided at the extreme right-hand side of the document.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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May 29, 2019 2
Adobe Employee ,
Jul 26, 2019

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Hi Mj,

Sorry for the delay in response.

Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

  • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.
  • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

     - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

    - Select Settings > Edit signature settings.

   - Then select "Privacy" from the left-hand side pane.

   - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

   - Select the document from the list that needs to be deleted.

   - Click on the trash icon provided at the extreme right-hand side of the document.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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Jul 26, 2019 3
New Here ,
Mar 02, 2020

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Your post is a life saver! Thank you so much! I wish the site support would be informed of this as well.

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Mar 02, 2020 0
New Here ,
Jun 17, 2020

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Hi Meenakshi. Thank you. 

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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No I didn't get a resolution

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Jun 17, 2020 0
Community Beginner ,
Mar 27, 2020

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  1. I want to unshare documents and delete them from the system permanently but I'm having issues doing so.
  2. When I try to delete them through my settings > signatures > privacy, there are no argreements listed on the page for me to delete, despite clearly having documents listed on document cloud.
  3. Both archived and hidden documents that I have previously shared are still accessible to anyone who clicks on the share link.
  4. This is not compliant with GDPR.
  5. Please help with this issue. 

 

Screen Shot 2020-03-27 at 5.31.58 PM.pngScreen Shot 2020-03-27 at 5.31.21 PM.png

 

 

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Mar 27, 2020 0
New Here ,
Aug 12, 2020

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You need to search for your email in the search bar (see where it says 'Enter email...' in your 2nd image), try the email associated with your account. The list is blank by default.

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Aug 12, 2020 0
New Here ,
Jun 05, 2020

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Took me ages to find answers for agreements. There was no information in help guide to "UN-Hide" agreement. I even went as far as to choose the "Older Layout" option. This was perfect, even if I took 2 hours to find! Thank you.

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Jun 05, 2020 0
New Here ,
Jun 17, 2020

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Hi! Thank you. 

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Jun 17, 2020 0
Community Beginner ,
Aug 16, 2020

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THANK YOU!!!!

Holy bleep that shouldn't be such a run around task.  The delete file function should be available at the top.  OR at least a link to the privacy page.  Ridiculous how unnecessarily challenging this is.  I will never get back the 90 minutes it took to figure this out!!!

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Aug 16, 2020 1
New Here ,
Oct 03, 2020

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ABSOLUTELY NO REASON ADOBE SHOULD MAKE IT THIS HARD TO DELETE A DOCUMENT.

NO LOGICAL REASON.  IF THERE WAS A LOGICAL REASON, ADOBE WOULD SHARE THE REASON.

TOTAL BS TO WASTE EVERYONE'S TIME, AS YOU CAN FROM THESE CUSTOMER POSTS.

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Oct 03, 2020 1