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yamamotoy50304478
Participant
April 6, 2018
Question

E-Sign Document requires Adobe Login

  • April 6, 2018
  • 3 replies
  • 17385 views

the CFO of our company recently sent a document to a few people in our company that required them to sign, some of the users are being prompted to login to E-Sign before they can view the document, others are not.

Technically the people receiving the E-Sign document are not even required to have Adobe Acrobat installed on their computers let alone have a E-Sign account.

Anyone know why this would be happening.

We have tried all the typical trouble shooting

    3 replies

    J
    JJNel
    Participant
    July 17, 2020

    Hi Scott / team,

     

    I have the same issue except some signotories can sign without any request to login. Please note I am just a user on our corporate account.

    B
    bikegod73m@aol.com
    Participant
    May 29, 2020

    I am having the same issue. A law firm sent me docs to sign and its telling me a need to login. 

    S
    staceyx
    Participant
    July 9, 2020

    How do I get to the settings in the image shown above? This process is totally useless if clients have to login to sign. Can someone give me EXACT instructions of where to go to find this setting? Thank you

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    April 6, 2018

    Hi,

    You are right, one is not required to have an Adobe Sign account in order to sign a document. Can you share the sender's email as well as any signer's email who was asked to login beforehand in order to view the agreement?

    Please share that as a Direct message to me rather than sharing it on the forum.

    Thanks

    Sameer Puri

    Y
    yamamotoy50304478Author
    Participant
    April 6, 2018

    Hello

    The senders email address is

    [Personal details removed by moderator]

    one of the signers that is being asked to login is

    [Personal details removed by moderator]

    thanks for getting back to me

    S
    Community Manager
    ScottCarterCommunity Manager
    Community Manager
    April 10, 2018

    No insight as to why this is happening and what we can to correct it ?

    thank you


    Greetings!

    The problem as described suggests that you have enabled a requirement for signers in your account to log in to Adobe Sign before signing.  This feature is configured by an administrator at either the account or group level.

    Only signers that have a user in your Adobe Sign account would be prompted to log in before signing. Any recipients that don't have a user in your Adobe Sign account would be able to sign without logging in.

    Check this setting first, and if the setting is not the cause, Support will need to dig into the transaction to find a root cause.

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