Error Message: Please login as an authorized signer to view and sign documents

Question

Hello, one of my signers is being asked to login to their Adobe account when I send a document for their signature. What should they do? I've never run into this issue, as they typically click the link I send and they are allowed to immediately sign the document.

OmegaCreator · Answer

This is an account-based setting. In the Adobe Sign dashboard, look under Account > Account Settings > Security Settings.

There is a check box for Signer Identity Verification to "Require signers in my account to log in to Adobe Sign before signing."

Source: Enforce login of E-Signer after sending an email l... - Adobe Community - 10877463

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