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Got stuck in the middle of sending PDF document for signature?

Adobe Employee ,
Mar 26, 2020

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When trying to send a PDF document for signature using Adobe Sign feature, resulting error:

Could not Send: An error has occurred. Please try again"

Pic1.png

 

Note: you may get this error in Acrobat DC, Document Cloud web or Adobe Sign web.

 

Cause:  Did your recently change your Adobe ID to a different email address? If yes, then that's the cause of issue.

The issue occurs when the Adobe ID is being changed, but the Adobe Sign account is not automatically updated, if there is already an existing Adobe Sign account with the new email address.

 

To ensure, this is what exactly causing trouble in your case, login on Document Cloud web  and try sending document using “Request Signatures”.

 

Pic2.png

Does it give the same error? See below:

 

Solution:  

To get your new Adobe ID synced with your existing Adobe Sign account, you need to get in touch with Support Team. Our team will help you updating your new email in your Adobe Sign account.

Here's how you contact Adobe Sign support team for the specific steps to fix the issue:

  • Click on this link: https://helpx.adobe.com/support.html
  • Click on “Contact Us” at the bottom right-hand side.
  • Make sure you log in with your Adobe ID under which you have the Adobe Sign subscription. 

 

Note:

Choose Adobe Sign as product to get in touch with Adobe Sign support Team.

 

Hope this has helped you understanding the cause of this error. For anything else  Join the conversation here. We are listening!

To discover a host of other great features – Go straight to: Get others to sign a document | Fill and sign a document yourself | Adobe Sign FAQ

Topics

Send documents

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1.2K

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Got stuck in the middle of sending PDF document for signature?

Adobe Employee ,
Mar 26, 2020

Copy link to clipboard

Copied

When trying to send a PDF document for signature using Adobe Sign feature, resulting error:

Could not Send: An error has occurred. Please try again"

Pic1.png

 

Note: you may get this error in Acrobat DC, Document Cloud web or Adobe Sign web.

 

Cause:  Did your recently change your Adobe ID to a different email address? If yes, then that's the cause of issue.

The issue occurs when the Adobe ID is being changed, but the Adobe Sign account is not automatically updated, if there is already an existing Adobe Sign account with the new email address.

 

To ensure, this is what exactly causing trouble in your case, login on Document Cloud web  and try sending document using “Request Signatures”.

 

Pic2.png

Does it give the same error? See below:

 

Solution:  

To get your new Adobe ID synced with your existing Adobe Sign account, you need to get in touch with Support Team. Our team will help you updating your new email in your Adobe Sign account.

Here's how you contact Adobe Sign support team for the specific steps to fix the issue:

  • Click on this link: https://helpx.adobe.com/support.html
  • Click on “Contact Us” at the bottom right-hand side.
  • Make sure you log in with your Adobe ID under which you have the Adobe Sign subscription. 

 

Note:

Choose Adobe Sign as product to get in touch with Adobe Sign support Team.

 

Hope this has helped you understanding the cause of this error. For anything else  Join the conversation here. We are listening!

To discover a host of other great features – Go straight to: Get others to sign a document | Fill and sign a document yourself | Adobe Sign FAQ

Topics

Send documents

Views

1.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more