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mvalade24
Participant
August 12, 2019
Answered

My fill & sign app on iphone does not lock my document after I sign

  • August 12, 2019
  • 1 reply
  • 1142 views

Hi

If I use Adobe Sign on my pc, I can fill and sign any document and the document is locked and certified. The document is secured and protected and it's not possible to edit or modify its content. But if I fill and sign a document received by email on my iPhone, even if it’s says that my document will by lock, it does not. It does not even go through my document cloud sign panel. Even if I share a link, the documents in the link is not locked.

Can someone help me?

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi Mvalade,

    As you have mentioned above, you use the Fill & Sign option in the Adobe Sign on your desktop.

    The Fill & Sign option that you are using on the mobile device is different from the one that you use in Adobe Sign. That is the reason it does not lock the document.

    The Fill & Sign tool for Adobe Sign is not available in the mobile application.

    Could you please confirm if you are using the Fill & Sign application or the Fill & Sign tool in Adobe Acrobat Reader application on your mobile device to fill the PDF form?

    I would suggest to use the Adobe Acrobat Reader application to add signature on the PDF form. It will not lock the PDF, however, after adding a signature and saving the form, it will not be possible to make any changes in the form. That means you will be able to add new information, however, cannot edit any information already in the PDF form.

    There is a workaround you can use. Open the Adobe Sign on a browser on the mobile device and then you can use the Fill & Sign tool provided there.

    Hope the information helps.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    August 12, 2019

    Hi Mvalade,

    As you have mentioned above, you use the Fill & Sign option in the Adobe Sign on your desktop.

    The Fill & Sign option that you are using on the mobile device is different from the one that you use in Adobe Sign. That is the reason it does not lock the document.

    The Fill & Sign tool for Adobe Sign is not available in the mobile application.

    Could you please confirm if you are using the Fill & Sign application or the Fill & Sign tool in Adobe Acrobat Reader application on your mobile device to fill the PDF form?

    I would suggest to use the Adobe Acrobat Reader application to add signature on the PDF form. It will not lock the PDF, however, after adding a signature and saving the form, it will not be possible to make any changes in the form. That means you will be able to add new information, however, cannot edit any information already in the PDF form.

    There is a workaround you can use. Open the Adobe Sign on a browser on the mobile device and then you can use the Fill & Sign tool provided there.

    Hope the information helps.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    M
    mvalade24Author
    Participant
    August 15, 2019

    Hi Meenakshi,

    Thank you for your answer. Indeed when I use the Adobe Acrobat Reader application to add signature on the PDF form from my ios device, it does not lock the PDF but it is not possible to change the form. But also it does not add any date time stamp to our Adobe Cloud panel.

    Martin..

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