Participant

Question

unrecognised/ invalid email domain Adobe Sign

Forum|Forum|9 years ago
July 25, 2016
2 replies
1489 views

Hi,

When entering send to email address, I receive an error message to say that the email address is invalid. It is a dot capital domain address.

Has anyone come across this?

Bug Error

This topic has been closed for replies.

sameer_puri

Adobe Employee

Hi Katie,

We are aware of an issue while sending mails to custom domains from the new send page and we are working to fix it as I am typing.

As Rob mentioned, please use the old interface to workaround the problem. You can contact customer care to turn new send experience OFF for you till we fix this issue for you.

Thanks

Sameer Puri

K

katiej93900503Author

Participant

But - as I asked, how do i actually use the old interface? When I have

tried to find the customer support contact I have only been directed to

this forum. What am I paying £15 per month for when actual support is

inaccessible and there is other software out there for free

Katie

***Personal info removed by Admin ***

On Mon, Jul 25, 2016 at 6:59 PM, sameer_puri <forums_noreply@adobe.com>

sameer_puri

Adobe Employee

Hi Katie,

Can you send an email to support@echosign.com with your problem and let them know you want to switch to old send page. I am sure that way, your problem will be resolved soon.

Thanks

Sameer Puri

R

RobPostma1

Participant

Hi Katiej,

I have exactly the same issue!

When i use email@contract.partners it sais invalid email adress.

Quick work around for you Katiej, use the old interface, the button is visible whilst entering email adresses.

Using the old interface will let you use all email adresses you like.

Adobe please fix it!

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