Cannot open 3d object in photoshop beta v26.1

[Vikose35517352j7hq]

When I drop the 3d object on the photoshop screen, it gives the warning “something went wrong opening your 3d file” also i have already installed and opened Substance Viewer 3D Beta same time with photoshop beta. 

 

[Correiae]

Hi, same issue for me

[Where is this place?]

Oh, I had the same problem, using the same headset model from the adobe tutorial.

[Cramseur]

Hi @Vikose35517352j7hq, can you give me the log file to this so that I can have file a ticket for this. The easiest way is to do it through the log collector tool. Which can be found here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Go to the link and install the correct file for the computer you have. From there 

• Windows: Double-click the LogCollectorTool.exe file. Specify a location to extract the file, and then click Next.
• It should pop up a wizard installation to help with this process and it should tell you the location of where it is, which should be your desktop. 
• Once you have that done could you attach the log file that was just created on your desktop and attach it here to this post?

[Cramseur]

@Correiae , sorry this is happening to you as well. Are you on a Windows 11 computer as well? 

[Correiae]

Yes I am

[Cramseur]

This issue has been posted twice within a day of each other. Need to merge both posts: https://community.adobe.com/t5/adobe-substance-3d-viewer-beta-bugs/cannot-open-3d-object-in-photosho...