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drlrdsen
drlrdsen
New Participant
December 13, 2017
Answered

Adobe Xd crashes on window resizing, prototypes and layers

  • December 13, 2017
  • 7 replies
  • 4187 views

Since two updates ago my Adobe Xd crashes upon window resizing, using prototypes and clicking on layers. I've tried reinstalling, but still the same problem. Anybody got a fix?

This topic has been closed for replies.
Correct answer David Alcala - Adobe

There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

* Resizing the XD window by dragging the app edges, or performing maximize or restore.

* Going into Prototype mode.

* Toggling the Assets panel or Layers panel on and off.

Workaround:

Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

Please let us know if this solves the problem or not.

Thanks,

David

7 replies

B
baldeanmihai
Participating Frequently
June 19, 2020

I have the same problem for years! I tried everything but it is still crashing. After this new update is even worse! I/m basically paying for something I cannot use!

A
a033150
New Participant
May 29, 2020

same problem 

kalamun
kalamun
Participating Frequently
September 19, 2019

Same problem, no fix yet.

(why this thread has been marked as "Solved"?)

kalamun
kalamun
Participating Frequently
December 2, 2019

Last release of Adobe CC do not support Quadro 2000 anymore.

I bought a new graphic card.

kalamun
kalamun
Participating Frequently
December 2, 2019

FIY, now than I have a GeForce RTX 2080 Super, XD is still crashing.

Dear Adobe this time I'll not renew my CC subscription. It's not worth it.

M
millal65272872
New Participant
May 6, 2019

I'm facing the same problem. how can we fix it?!

balkovsky
balkovsky
Known Participant
May 7, 2019

Return to older driver fo Quatro 2000 solved the problem.

miesve_siemens
miesve_siemens
New Participant
January 15, 2019

I have the same problem. And I have the newest Drivers for my NVIDIA card... There is any solution here??

thanks

    P
    petiar28259836
    New Participant
    August 17, 2018

    How long will it take to fix this known issue? Almost a year has past already and I still can't use XD and yes I have already tried all suggested fixes!

    David Alcala - Adobe
    Community Manager
    David Alcala - AdobeCommunity ManagerCorrect answer
    Community Manager
    December 13, 2017

    There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

    * Resizing the XD window by dragging the app edges, or performing maximize or restore.

    * Going into Prototype mode.

    * Toggling the Assets panel or Layers panel on and off.

    Workaround:

    Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

    Please let us know if this solves the problem or not.

    Thanks,

    David

      mrodriguezB
      mrodriguezB
      New Participant
      February 6, 2018

      Same problem here. Windows 10 1709, nvidia card.

      Updated drivers, reinstalled app... but no solution yet. This is happening since Falls Crators update.

      Working under this circumstances has become impossible.

        mrodriguezB
        mrodriguezB
        New Participant
        May 4, 2018

        i too have the problem as manur72632258 describes, even after updating drivers etc


        Rolling back to a really old driver (342.00) solved the issue for me. You should try that, drlrdsen.

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