Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below- Please make sure there are no pending system updates. "Search> Check for Updates> Windows update" Restart your computer. Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA. We will try our best to escalate the issue. Thanks

Community Manager

Answered

Adobe XD crashes (White screen) on launch on Windows 10 machine

Forum|Forum|8 years ago
January 7, 2018
81 replies
266088 views

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below-

Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
Restart your computer.
Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

Correct answer Chethan Girish

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

Show previous replies

dwaynet18268777

Participant

There is no resolution for this is there. I have been on sessions with tech support where they have "fixed" it but it comes back within 48 hours every time.

Also, the error keys I receive are not the same as those covered in the "troubleshooting" articles, so none of that is any help whatsoever.

Considering that this issue has been plaguing Adobe windows users for over 2 years, it's pretty shocking that it hasn't been resolved. How can this bug be permanently resolved?

F

Florence Boudreault

Participant

So I know this is not the first time this happens. I'm trying to open Adobe XD and it keeps closing after a brief white screen. Like other posts suggested I updated my graphic card, rebooted my computer but I still get the same problem.

Is there any other solution?

Thank you.

Running on Windows 10 Pro 64, Intel Core i7 CPU, 16GB memory.

G

gyungchaeh34692491

Participant

Adobe xd crashes when I try to launch it. It shows a blank screen for a second or two then crashes.

I have windows 10 on my HP 15ay-116tu with an updated HD 620 graphics card.

I've tried all four solutions posted on the help page but did not help.

italosan

Community Expert

Hi, try to follow the instructions you find in this thread: TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

I

Ilman

Participant

First, Sorry for my English.

So, I have my Adobe XD force close after few second. I've tried and follow the instruction in this thread and related link in here. But no luck for almost 3 days. And yesterday I read some post on reddit says that Adobe XD cannot run (white screen then close) if Microsoft Store is corrupted. And right, my Ms Store is corrupted (same as XD, force close after few second), so Adobe XD cannot run if Microsft Store corrupted ?.
Can you please make Adobe XD can run even when Microsotf Store is corrupted ? Because my Ms Store is often get corrupted after updated Windows. This is the second time this year that my Windows App get corrupted (Store and Win Photos). The second one i get lucky because I can fix Microsoft Store by reinstall app via Powershell. But the first one i have to fresh install Windows. I don't want to reinstall Windows again in future if Ms Store corrupted so i cannot open Adobe XD.

Preran

Author

Community Manager

Thank you for the feedback. The team is working closely with Microsoft to eliminate some of these dependencies and issues However, I do not have an ETA on these as yet.

L

lucasmshepherd

Participant

"Especially a Mac." What a ridiculous thing for a software company employee to say.

H

hydrolon

Participant

when i reinstall problem got solved, later on asked to update, and random crashes started again. xd would just randomly disappear with a crash report on next startup of the program. there is no spacific action that trigger the crash, it changes every time. anyway to solve it?

thanks.

Ita

A

ajay merilytics

Participant

Hi Hydrolon,

I would like to help with your issue. May I know what actions are you taking before the crash?

beth_Barbar

Participant

I have an obstacle about Adobe XD that is when opening XD, it is on a white screen and then suddenly closes, I ask for help from anyone, please tell me about the obstacles experienced by my Adobe XD, thank you

HARSHIKA_VERMA

Community Manager

Hi Beth,

We are sorry to hear you are facing trouble opening Adobe XD and getting white screen. Would you mind confirming if you have tried all the possible troubleshooting steps mentioned in this post? If yes, and the issue still persists. Could you please check and confirm if you're also facing issues relates to UI.XAML.DLL?

If yes, please look at Preran suggestion in the post and let us know if that helps

Awaiting your response.

Thanks,

Harshika

J

jean-philipper68691157

Participant

I am also having the issue since I got a new laptop(similar settings but different hardware). I also had that issue for a while on my old PC but I managed to download an old version of XD which fixed the issue. I tried doing the same on this laptop but it seems we cant download old version of XD anymore on Creative Cloud ...

Some observations about the issue:

- After Installing/reinstalling XD or Cloud + XD, at no time XD would launch, it always insta close on white screen when launching.

- Sometime, after a reboot, I mange to open XD properly. However, if I close XD and try to reopen it a while later, it wont open and crash on white screen again.

- I tried all the steps suggested and nothing worked.

Event viewer error( sorry for FR 😞

Nom de l’application défaillante : XD.exe, version : 23.1.32.2, horodatage : 0x5d9dac01
Nom du module défaillant : twinapi.appcore.dll, version : 10.0.18362.1, horodatage : 0x42f071ca
Code d’exception : 0xc000027b
Décalage du défaut : 0x00000000000d5cc8
ID processus défaillant : 0x3bec
Heure de démarrage de l’application défaillante : 0x01d58a682f046314
Chemin de l’application défaillante : C:\Program Files\WindowsApps\Adobe.CC.XD_23.1.32.2_x64__adky2gkssdxte\XD.exe
Chemin du module défaillant : C:\Windows\System32\twinapi.appcore.dll
Code de rapport : 2d0f29e9-6930-4f0e-a805-286b2295b6b7
Nom complet de l’ensemble défaillant : Adobe.CC.XD_23.1.32.2_x64__adky2gkssdxte
ID de l’application relative à l’ensemble défaillant : App

bobb52431345

Participant

This is about the 3rd time I've had this problem, I was using it 2 days ago then I saw the update and updated it, once the update installed it no longer worked. I've tried solutions 1 - 4 in here https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html#Errordetails none worked. I've tried uninstalling and reinstalling, I've even reset my PC but kept all personal files and even that didn't work.

Below is an image of what I see before it closes, no error or anything, just closes.

Atul_Saini

Community Manager

Hi Bobb, sorry that you're having trouble while launching Adobe XD. We would need some details here, would you mind sharing the following logs?

AdobeXD.log: %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\
ACPLocalLogs:%localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\ACPLocalLogs
Run the log collector tool available here: -https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link of the logs.

I would also request you to enable and collect the crash dumps as per the instructions mentioned here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html Use "Full dump" for the DumpType. Then launch XD again if it crashes, go to the CrashDumps folder (see full path above) and locates the file with the correct timestamp. Please share the OS build as well.

You may upload these logs to CC or Dropbox as a zip file and share the link with me in a private message. Please let me know in case you face trouble grabbing any of the logs.

Thanks,

Atul_Saini

C

camerona23687526

Participant

I'm having a problem getting Adobe XD to launch.

I'll have issues with it every so often but usually updating it fixes the problem. Today I tried to open XD, and it came up with a white screen and then completely closed itself out with no error.

I closed Photoshop and tried opening XD again, and to my surprise it launched. However upon trying to start a new file, it gave the error code "50" and crashed again.

Since then I havent even been able to get it to launch again.

I've updated XD to the latest version
I've updated my graphics drivers through the Geforce Experience App
I've updated Windows.
I've uninstalled and reinstalled countless times, including using the Creative Cloud Cleaner Tool
I've restarted my computer nothing short of 50 times.
I've followed every step and solution here: https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html EXCEPT FOR SOLUTION 3 since I don't have the "BlockProtocolElevation " file.
I've checked event viewer which displayed the error below:

Faulting application name: XD.exe, version: 22.7.12.3, time stamp: 0x5d844950
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.1038, time stamp: 0xf4b8bed8
Exception code: 0xc000027b
Fault offset: 0x00000000006a6372
Faulting process id: 0x369c
Faulting application start time: 0x01d57a51a1a26302
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_22.7.12.3_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: ecdef5e2-3ca1-48e5-9f72-eef6a76e8020
Faulting package full name: Adobe.CC.XD_22.7.12.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

I've gone to the Microsoft support forums and tried their solutions which included Resetting the windows store and reregistering the apps. I did everything short of uninstall the windows store and reinstalling it.
I've taken ownership of the WindowsApps folder.
I've updated the .NET Framework.

And none of this has fixed my issue. STILL it crashes on startup. At this point I can't use XD at all. I'm having absolutely no issues with any other Adobe APP, just this one. I have no idea what else to do to fix this.

Preran

Author

Community Manager

Thank you for the extensive troubleshooting before seeking assistance here. I am sorry to hear that none of the solutions helped. I understand how frustrating that can be. For further investigation please send your Adobe ID, location, and phone number along with the URL of this post to ~~dl-~~wepm1@adobe.com.

W

Wofrinz

Participant

I downloaded Adobe XD, and then i open the Adobe xd. But when i tried to create new project, the Adobe XD suddenly close. I've tried anything but it doesn't help. Here is my Log files and Crash Dumps. Hope you can look and tell me something what should i do https://adobe.ly/30gIxGT

Preran

Author

Community Manager

Did you get a chance to update your graphic driver and let us know if it helped? If you had already tried the solution and it did not work for you, send your Adobe ID, location, and phone number to dl-webpm1@adobe.com We will get in touch with you for investigation.

P

Pashley

Known Participant

Mine has been working fine and up to date. My junior on the other hand has had issues. We had to roll back to a previous version which worked but now it forced and update and has started the crashing issues again. We need help getting it to work as soon as possible. Do you recommend we too email the dl-webpm1@adobe.com ?

B

BrentHendriks

Participant

Hello,

Lately, when I open Adobe XD, i get a white screen. After a few seconds the whitescreen dissapears and XD is being closed automatically.

It seems to be like this when I have Updated XD. I have removed and reinstalled the old version but that does not help either.

Does anyone know how to solve?

Thanks in advance.

B

BrentHendriks

Participant

https://i.imgur.com/4jr1Pj5.mp4

teonas70174681

Participant

Hello everyone!

I haven't encountered this problem until I started using XD at work. I have never had a problem with the program at home.
It's about the 4th or 5th time when Adobe XD wont open at all. I've seen the other forums describing the same problem: open PC, open Creative Cloud, open XD - get a white screen for a few seconds than the program just shuts down.

So far I solved this by uninstalling it, deleting the temporary files from my PC and restarting the computer. But I don't want to do this every week or so. I am asking about the reason this actually happens since:
-XD is updated
-PC is updated
-Windows 10 Pro running

What can I do to avoid this in the future?

With gratitude,
Teona

italosan

Community Expert

Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

teonas70174681

Participant

Hello again and thank you for your support!

After looking thoughout the 4 solutions listed in the document, I was a little skeptical on my technical skills so editing files in the system folder was not my favorite option. I have encountered the 4th option before, and was already tired of uninstalling the program.

After some moments of thought, I decided simply restarting the PC once or twice, untill everything turned alright. Maybe the last updates had some contibution to this issue.

Thank you again for helping!

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