Adobe XD crashes (White screen) on launch on Windows 10 machine

[Preran]

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions mentioned below-

• Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
• Restart your computer.
• Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

[MIKE1549]

I just installed the latest version of XD as local Administrator on Win10.

XD launches normally while logged-in as local Admin.

When I log-in as end user, who is a domain user and member of LocalAdmin, XD freezes on the initial splash screen that displays.

Are there any suggestions on how to isolate why it freezes for the specific user?

Thanks.

[Rishabh_Tiwari]

Hi Mike,

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[dan.pedemont]

https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

[Dor.k]

Adobe XD crashes on Win10 - After two years of dissapoinments I gave up on it. I don't recomend my students or friends using this annoing useless time consumer heart breaker software. i broke free of tring to fix this sh***!

[Dor.k]

Finally solved this Issue: Don't Close the Adobe CC in the background.
It must be opened even if you are working locally and not saving your file to the cloud.

*I'm sorry about my frustration above.

[Rodrigo5FC9]

Hola a todos. No me abre XD. Parece que lo abre...y de repente, se pone en blanco y se cierra! Alguna solucion ??? Gracias.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble opening Adobe XD. We would request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and let us know if that helps.

We are here to help you.

Thanks,

Harshika

[neha5C11]

I was using trial version on Adobe xd and now upgraded to license version  by using 9 month redemption code given by Coursera.. It was working fine in the trial but after getting license  it stopped working.

when i try to open it give white screen for a sec and then disappear. I tried to reinstall several time. Restarted computer many times.

 windows 10

Processor: Intel (R)Core (TM)i7-7820HQ CPU @ 2.90GHZ 2.90 GHZ

16 GB RAM

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[neha5C11]

i did all the steps but still not working. Please help

[ls_rbls]

Hi neha,

Would you mind sharing which operating system and version are you using?

Can you also briefly describe which troubleshooting steps didn't work for you, OR, confirm if AdobeXD was working fine before but allof a sudden the problem manifested after recent updates?

[Swapna5E4B]

Hi Neha,
I was facing same issue a while ago, even I tried reinstalling and regedit nothing worked. I also had issues in file explorer like when I try to view the images it was take lot of time, so I ran a window memory diagnose. After following these steps (http://hs.windows.microsoft.com/hhweb/content/m-en-us/p-6.2/id-4edd5f80-def2-4d32-965c-116d49fb9872/) in the like my XD problem was also fixed. If you are having same issues you can try this solution, hope it works.
Regards,
Swapna

[dan.pedemont]

Memory diagnostic tool does not make any changes to your computer therefore wont fix anything. It will tell you if there is a problem with your memory modules and if you need new ones.

[IcKz13]

August 2021 still the same problem which by the way it's became much more present and frequent with the last update or the one before.  Today is happened 3 times in almost 2 hours, just a pain.

It's just a pain work in this condition. You are on your file when suddenly Adobe Xd get stuck, the only thing you can do is access to the File menu, click Save and hope for the best. 

Then you open the Task Manager, thinking to find Adobe Xd stuck, but it's not, it's working but it's just frozen, then after a while it crash with Win10 passing the usual system error. 
Then when you open Adobe Xd, you have a copy of your original file and finger cross that everything is saved. 

[Sharmin5FBC]

hello, please tell me someone how can i solve this. Adove XD crush. please check this screen short. https://prnt.sc/1l7pbk7 

thanks.

[jean-philipper68691157]

Even after trying all these steps I still had the issue... One year later, I just updated my Microsoft SQL Server and it fixed the issue!

[default7f2sa46l7ibq]

Hi, 

I can't launch Adobe XD. When I open it, it gets stuck on the white loading screen with the XD logo in the middle. 

I am using Adobe XD version 47.0.22 on Windows 10.

So far I have tried:

• Updating my graphics driver.
• Restarting computer.
• Unistalling and reinstalling Adobe XD. 
• Signing out of CC and back in again. 
• Opening XD only while CC is no running.

I am really stuck with what to do.. any ideas please?

<Title renamed by moderator>

[danielb25443904]

Yeah - exactly the same problem here also.  And yeah, tried all the suggest steps of updating all drivers, uninstalliong/ reinstalling both XD and CC, rebooting etc etc

Gonna be a sh**ty day trying to meet Tuesday's (tomorrow) deadline... yay

[italosan]

Hi, try to take a look at this thread: https://community.adobe.com/t5/adobe-xd-discussions/troubleshooting-adobe-xd-crashes-white-screen-on...

[HARSHIKA_VERMA]

Hi default7f2sa46l7ibq,

We are sorry to hear you are unable to open XD 47 on windows 10 machine. We would request you to please share the requested logs and crash dumps asked here: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-open-xd-47-on-new-windows-laptop/m-p/1... with me over a private message so that we can investigate at our end.

We will try our best to help.

Thanks,

Harshika

[default7f2sa46l7ibq]

Hi @HARSHIKA_VERMA ,

Thank you for the response. I have managed to get the a copy of the error log although couldn't figure out how to get the crash dumps. 

I will send you a link to the logs. 

Thanks

[HARSHIKA_VERMA]

Thanks for sharing the logs. I have also shared the steps for "Crash Dump" over a private message. Please check if you're able to fetch the logs which will be helpful for our team to investigate.

I will try my best to help.

Thanks,

Harshika

[Alain228042626anx]

Hello, 

I am facing the same issue, can you please share the solution for this ?
Thank you

[HARSHIKA_VERMA]

Hi Alain228042626anx,

We are sorry for the trouble. We are trying to investigate the issue. Could you please try launching XD on older version of XD 45.1 and confirm it's crashing? We need to check if it's crashing on XD 47 only.

If the program crashes only on XD47 version, then please share the requested logs so that we can share the details with our engg, team to investigate the issue.

We will try our best to help.

Thanks,

Harshika

[Alain228042626anx]

Hello Harshika,

It is also crashing on the older version 45.1 , kindly advise, I have the
full suite and nothing is crashing but XD. PS, AE, AI, PR, DW all are
operational. only XD crashes

Thank you
ALAIN HOBEIKA
<Personal info removed by moderator>


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