Adobe XD crashes (White screen) on launch on Windows 10 machine

[Preran]

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions mentioned below-

• Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
• Restart your computer.
• Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

[António P. - Vanguardly]

I do have a small update (not a real solution sadly...).

I installed XD on another laptop, fresh Windows 10 Pro Insiders install (just formatted) with build 17679.1000 (canary channel) and it does launch (sets are enabled), however it crash on any file open/create.

[Montecristoff]

New build installed today (17682.100) : same punition, XD opens without issue but crashes if you open a document or try to add text in a new document.

[jamiem62092877]

Was there ever a resolution to this? I'm having the same exact problem with the same exact error codes.

Windows 10 Pro

10.0.17134

[Hitch75219]

Nope. I'm on 17686 18063-1447

[Hitch75219]

What did the product team have to say? It's been over a month. Has anybody even tried to find out? It would be a tragedy if the next stable update was released by Microsoft and Adobe hadn't done anything about it.

Or maybe Adobe will just tank XD like they did Muse.

[António P. - Vanguardly]

Adobe is not dropping XD anytime soon.

Actually they are investing a LOT on it at the moment.

Rest assured

[kennetha61998083]

Had same issue...XD worked yesterday and today when I opened it crashes in about 4 secs...I solved it by reseting app using  the windows inbuilt app settings....

[Hitch75219]

Didn't work for me. I'm on build 17692.

[Hitch75219]

It works now!

I'm on build 17711 and just downloaded the latest XD. I've had XD up for about three hours and have done all kinds of things to try to break it.

[jamiem62092877]

Still happening on my end.

[Montecristoff]

Since today, with the last update of Adobe XD (10.0.12.9), all seems going well, finally...

I'm running the last Windows 10 insider update : 17713.1000.

[duncanm57662118]

I'm also having this issue. Both XD and Win10 is fully up to date. I've tried reinstalling and restarting my PC. Nothing has worked. Has anyone found an actual fix yet?

[Askat5CD0]

Me too. I have same problem I do spend 1-2 hours just to open. But when I open it works Ok

[bhardie]

I've spent over 10 hours following every recommendation online. I have the most recent updates on Windows 10. (Version 10.0.18362 Build 18362)

I have the most recent version of Adobe XD (30.0.12)

I've looked at graphics drivers (all updated), and even tried disabling them. I've looked at registry files - though those directions don't work. I've restarted my machine countless times.

Creative Cloud launches but then closes if you try to start a new file, open an exiting file stored on the computer, or open a cloud document. All of them show a screen with nothing on it, then shuts down with no prompt.

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Could you please check if you have tried all the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

If yes, I'd request you to contact us directly using this link:https://helpx.adobe.com/contact.html 

Regards

Rishabh

[bhardie]

I did try all of those steps before i posted here. Nothing has worked.

[anadaplay]

Hi there, I am facing the same problem since yesterday.

I have updated Creative cloud desktop and Adobe xd too. I also followed the instructions but nothing has worked.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Since you have already tried the steps shared above, I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

Regards

Rishabh

[alexs10432808]

I am unable to get XD top open, it just shows a white window and then closes. All the other apps work fine. Conclusion = XD broken.

[Atul_Saini]

Hi Alexs,

Sorry that you are unable to use Adobe XD. Could you please share the OS version which you are using along with the version of Adobe XD which is installed on your machine?

Thanks,

Atul_Saini

[Kim Vinberg]

I have same problem Win 10 - 1803 and lastest XD version (tried a downgrade too).

My windows log say the following (event manager -> system):

Serveren Adobe.CC.XD_13.1.32.8_x64__adky2gkssdxte!App.AppXpc2jz922aeh1p2kp6138cb4cezje7c48.mca blev ikke registreret af DCOM inden for det specificerede tidsrum.

[Atul_Saini]

Hi Kim, sorry that you are unable to use Adobe XD, could you please try the steps mentioned here on this link: - Adobe Creative Cloud applications close immediately after launch? Please update this discussion in case you need further assistance.

Thanks,

Atul_Saini

[Kim Vinberg]

Hi Atul

Sign out didnt fix the issue.

[Atul_Saini]

Could you please enable crash dump using this link: - How to generate Crash dump on a Windows machine and share it would us using Dropbox or CC?

[Kim Vinberg]

Hello.

No dmp file is generated for XD (i see from other software, so it is saving dmp files )