Adobe XD disconnect me from the internet

Hi,

Thank you very much for responding so quickly. We always make sure we are up to date, and we are all running the most recent version of Adobe XD. We also tried the earlier version just to be safe XD (50.0.12). But regrettably, it also didn't work there.

We already suspected that the MacBooks with Intel-based processors might be to blame. However, we could readily disprove this theory given that even our M1 MacBooks face the same issues.

Check out this video of the issue:

https://www.hei.io/blog/summary-of-the-best-german-accent-voice-generator-software

I am having exactly this issue! 

Hard wired connection via a dongle. MacBook Pro and XD.

Any ideas how to resolve the issue?

I'm having the same problem, as soon as Adobe XD opens, the ethernet connection is lost. In my tests it doesn't happen with other Adobe apps (Photoshop, Illustrator...)
MacBook Air (M1, 2020)
Adobe XD: 51.0.12.6 arm64
Creative Cloud: 5.14.3.1
MacOS: MontRey 12.5
Ugreen Rj45 Type-C 1000mbps Ethernet usb-c adapter

I have the same problem with XD killing my ethernet connection. I use the Acasis USB C Hub with SSD encloure. I'm on Monterey 12.5 andXD version 51.0.12.6 on a MacBook Pro M1 16in.

Hi dear Adobe Community,

My team and I have the problem that as soon as Adobe XD is started the Ethernet connection is cut.

We have tried various adapters and apps and have come to the conclusion that it is Adobe XD.

As long as Adobe XD is active, we are no longer able to connect to the Internet via Ethernet.

Since it really affects our entire design team of about 20 people, I'm hoping for some help from Adobe here.

The following threads describe the same problem.

• https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/td-p/12767381
• https://community.adobe.com/t5/adobe-xd-discussions/compatibility-issue-with-ax88179a/m-p/12940450
• https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-disconnect-me-from-the-internet/m-p/8728827

Any help is appreciated.

Im using macOS 11.6.5 (20G527) and Adobe XD 51.0.12 (lastest Version)

I am using my Macbook Air M1 with MacOS 12.3.1 and an USB C Hub with ethernet connection AX88179A. My internet is working very well and the lights from my RJ45 port are blinking as usual, however when I open Adobe XD the ethernet connection stops working. As soon as I close Adobe XD and I unplug and plug the Hub the internet comes back.

I am now facing troubles to work with ethernet internet because Adobe XD stops the connection.

Can you please take a look on this?

Hi @andrér39343570 ,

Sorry to hear about the trouble. This is not expected, so could you please share a few more details like:

1. The version of XD.
2. Once XD is launched, is it like you are unable to browse internet or you are getting any error while using any app or plugin that states you're disconnected?
3. Will it be possible for you to record a video capturing the issue and share it with us?

We're here to help, just need more information.

Regards

Rishabh

Hello, I am on Mac Pro and I'm experiencing this issue since the first time I started using this new beta software.

Well, to be short, my computer gets disconnected from the internet as soon as I start the software.
And the only way to get it back is restarting or unplugging my internet usb dongle.

This is the dongle I'm using to connect to internet.

Asus USB-N13 Wireless-N300 USB Adapter

My OS X version si El Capitan 10.11.6

No errors are displayed while it gets disconnected. It's just the wireless app that closes immediately when XD starts and then it's impossible for me to connect again.

Is this something you can fix? I hope it is. Thank you for your attention. Have a nice day