Hello, I am on MacBook Pro and I'm experiencing this issue since the first time I started using Adobe XD. My computer gets disconnected from the internet as soon as I start the software.
And the only way to get internet is closing the Adobe XD and plug again the usb dongle. My dongle:
My OS X version: Monterey 12.2. No errors are displayed while it gets disconnected. This issue only happens with Adobe XD.
Hi @andrér39343570 ,
Sorry to hear about the trouble. This is not expected, so could you please share a few more details like:
We're here to help, just need more information.
Have you had a chance to look onto this? I am also facing this problem and need a solution!
My team and I all have the same problem. Is there a solution to this?
Hi @JAB-Kader ,
We're so sorry to hear about the trouble. Please ensure you have the latest version of XD which is v51.0.12. If it's already up to date, please share a few more details like:
I understand I have asked multiple things here but this will really help in reproducing the issue and identifying the root cause of the issue.
thank you very much for your help. The devices of our team are always kept up to date.
In our team alone, there are 20 computers that are currently unable to continue working with Adobe XD. And here in the forum are many more people who are struggling with the same problems. Therefore we assume very strongly that it is a software bug of Adobe XD. We would like to continue to use Adobe CC in the future, but if we don't find a solution to this, we will have to find another software solution, because it is taking on business-damaging proportions.
Thanks for your help!
thank you very much for your answer. Enclosed I send you the log data. For security I have created two.
1. file: AdobeLogs_20220623_170414_470-mac-GS.zxp
2. file: AdobeLogs_20220623_171157_511-mac-GS.zxp
Additionally, I'm sending you a link of a screen capture during the log here.
Please don't be surprised, these logs were created on my work colleague's MacBook. As previously mentioned, our entire team is affected.
Thank you very much for a help!
@JAB-Kader Thank you for your patience. Could you please click on the phone icon from the upper right corner and check if you can see any device connected there?
Does it show any device like in the below screenshot?
If it shows that any device is connected, please try the steps shared below:
Let us know if the second instance allows you to access the internet.
Thank you very much for your suggested solution. As described, we have checked if a device is shown as "connected". This is not the case. No device is displayed in our case. Nevertheless I tried to execute your terminal command. Unfortunately this did not work. Enclosed I send you a screenshot.
We are shown that the command -n is not found.
Do you have another suggested solution or a new message from the Enticklunhg team regarding a patch?
Thanks for your patience @JAB-Kader . The problem with the command is the prompt symbol, $, which should not be included in the command. That was only an indication that the command should be run in the terminal. So the command is:
open -n -a "Adobe XD"
Please try this and let us know how it goes.
thanks again for your answer. I tried it as described and still the connection is not re-established.
Even if I open a new instance of Adobe XD and close the old one, the connection is not re-established.
Attached is a screen capture of this:
Thanks for sharing the video @JAB-Kader Could you confirm if you just close the first instance or quit the instance using the command cmd-q? I'd recommend quitting the first instance using the command cmd+q and then checking the second instance.