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renealvarenga5
renealvarenga5
Known Participant
January 18, 2019
Question

Adobe XD doesn't save files to the cloud or create new ones

  • January 18, 2019
  • 2 replies
  • 1553 views

Hi! So first of all I had a problem where I couldn't create new files on adobe XD, I downgraded the app just to create a new file and then updated it again. Now I want to preview some of my work on my phone but when I save it to the cloud it just says Saving... in the top but never saves the file.

I need to preview this on my phone somehow, can someone please help me?

My creative cloud sync version is 4.1.0.29

Thanks!!

    This topic has been closed for replies.

    2 replies

    F
    faris21513
    Participant
    January 19, 2019

    Looks like I got the same problem Adobe XD Saving to Cloud (Share a document) Problems -Saving Error Without Response

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    January 18, 2019

    Hi renealvarenga5,

    A couple of quick questions, and apologies if they sound elementary:

    -  Can you test if your Internet connection is working fine?

    - Are you able to save to a location on your computer?

    Also, the latest version of Creative Cloud sync is 4.1.1.32.  Is Creative Cloud sync enabled on your Creative Cloud desktop app?

    Thanks,

    Preran

    renealvarenga5
    renealvarenga5Author
    Known Participant
    January 19, 2019

    Hi Preran!

    Yes, I do have a strong internet connection. It's even connected by cable.

    I am able to save it to a location, yes. I have all my projects on my PC.

    It is enabled, sync, auto-update... everything. How can I update it if it doesn't automatically do so? I have to reinstall all my adobe programs again?

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    January 23, 2019

    I did that one more time and also I've reinstalled Xd, no luck... same issues.


    Thank you for taking care of the initial troubleshooting. I suggest getting in touch with us directly using this link Contact Customer Care​ for further troubleshooting so that my colleagues can do a deeper investigation into what's going on. Do let them know of all the troubleshooting you have done so far so that you don't end up repeating these processes.

    Thanks,

    Preran

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