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Adobe XD is freezing

New Here ,
Dec 29, 2022 Dec 29, 2022

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I've been having a major problem with Adobe XD for the last few days. When I try to open XD from the Creative Cloud window, I encounter the following problems:

 

1. It does not always open after multiple clicks on the "Open" button.

2. Even when it does open, it displays a white screen with the XD logo in the centre. Nothing is going on.

3. It is sometimes opened, but after about 5 minutes it stops working. It is essentially hanged. Nothing is happening because there is no mouse movement.

4. Or sometimes, a red exclamatory sign appears at the top of the screen next to the file name.


I tried reinstalling it, but the issue remains. Because I am working on a customer project, it is affecting the delivery deadline. Kindly help me.

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Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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Hey Tanmoy, thank you for reaching out. There are some instructions that are useful in this situation. Please try the steps mentioned on this thread and let us know if this helps.

 

Thanks,

Atul_Saini

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