Adobe Xd not saving new files to the cloud

[Caro296]

Since about 2 weeks, I am unable to save any new document to the cloud.

Even when I create a new, completely empty document, I just get this:

It's saying that it is saving, but it is never stoping saving. I can leave it for hours and not do anything, but it just won't finish saving.

Adobe Xd as well as Adobe CC are up to date. I tried restarting my Mac a couple of times, but it just won't work.

[Rishabh_Tiwari · Accepted solution]

Hi Caro,

Sorry to hear about the trouble. Could you please try the steps shared below and let us know how it goes:

1. Sign out of Adobe XD and Adobe CC Desktop app.
2. Close Core Sync process and all Adobe Related Processes from Activity Monitor.
3. Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

If this doesn't help, please share a screenshot of the About XD info page under the XD menu.

Regards

Rishabh

[Caro296]

Thank you Rishabh! That actually worked for me!

[wendymill2]

Hi There,

I'm having the same issues - have followed the above steps but when I go to save to the cloud it still just shows "saving...". I'm running this version on a Mac Book Pro - Mac OS Catalina 10.15.7

[HARSHIKA_VERMA]

Hi there,

Thank you for reporting the issue. It looks like there are sync services affected and they are still working on it. I would request you to please try with some other file just to confirm if you are affected by services or there is some issue with this file only.

I will try my best to help.

Thanks,

Harshika 

[Fred5CD1]

I have this same issue and it's for 1 file only. I can create and save new files to the cloud.

[HARSHIKA_VERMA]

Hi Fred5CD1,

We are sorry for the trouble. We would like to confirm if you have tried the steps suggested in this post by Rishabh. If it's happening with a specific file, is it possible for you to copy everything from the prototype mode into a new file so that all your interaction also get copied and then try to save?

Let us know if that helps.

Thanks,

Harshika