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Adobe Xd not saving new files to the cloud

Community Beginner ,
Jun 02, 2020 Jun 02, 2020

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Since about 2 weeks, I am unable to save any new document to the cloud.

Even when I create a new, completely empty document, I just get this:

Caro296_1-1591086274939.png

It's saying that it is saving, but it is never stoping saving. I can leave it for hours and not do anything, but it just won't finish saving.

Adobe Xd as well as Adobe CC are up to date. I tried restarting my Mac a couple of times, but it just won't work.

TOPICS
Open and save docs, Product performance

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correct answers 1 Correct answer

Adobe Employee , Jun 02, 2020 Jun 02, 2020
Hi Caro, Sorry to hear about the trouble. Could you please try the steps shared below and let us know how it goes: Sign out of Adobe XD and Adobe CC Desktop app. Close Core Sync process and all Adobe Related Processes from Activity Monitor. Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now. If this doesn't help, please share a screenshot of the About XD info page under the XD menu. Regards Rishabh

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi Caro,

 

Sorry to hear about the trouble. Could you please try the steps shared below and let us know how it goes:

 

  1. Sign out of Adobe XD and Adobe CC Desktop app.
  2. Close Core Sync process and all Adobe Related Processes from Activity Monitor.
  3. Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

 

If this doesn't help, please share a screenshot of the About XD info page under the XD menu.

 

Regards

Rishabh

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Community Beginner ,
Jun 02, 2020 Jun 02, 2020

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Thank you Rishabh! That actually worked for me!

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Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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Hi There,

 

I'm having the same issues - have followed the above steps but when I go to save to the cloud it still just shows "saving...". I'm running this version on a Mac Book Pro - Mac OS Catalina 10.15.7

 

Screen Shot 2021-04-12 at 2.30.32 PM.png

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi there,

 

Thank you for reporting the issue. It looks like there are sync services affected and they are still working on it. I would request you to please try with some other file just to confirm if you are affected by services or there is some issue with this file only.

 

I will try my best to help.

 

Thanks,

Harshika 

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