Adobe XD not verifying subscription status on latest update

[J _R]

Hello,

We have a computer lab at our college that uses shared licenses for the computers. The other adobe products are able to verify the subscription status through our federated accounts but Adobe XD is the only program that shows this error upon being opened. If Try Again is pressed, it reopens the second window and closes the application.


This issue only shows up from versions 50.x and above. If we install an older version of Adobe XD (48.0.12.10), the program is able to run for that current user on that specific machine.

Has anyone experienced this problem before?

[HARSHIKA_VERMA]

Hi @J _R,

Thank you for reaching out and sorry for the trouble using Adobe XD. We would like to confirm if you've tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd-discussions/error-can-t-verify-my-subscription-status-window....

Let us know if that helps.

Thanks,

Harshika

[J _R]

These computers are using Windows 10 and they have updated to the most recent version of Windows 10 as of writing this post. Our computers have the Credential Manager started but Web Credentials have been cleared and are empty. I followed the steps shown in the article and attempted to run the EasyFix.msi but a message stated that "The current operating system is not supported." appears and the installation cannot proceed.

[HARSHIKA_VERMA · Accepted solution]

Sorry for the delay in response. It looks like your system doesn't meet the requirement. Please check the minimum system requirement to install XD: https://helpx.adobe.com/in/xd/system-requirements.html 

Let us know if you need further assistance from us. 

We would be happy to help.

Thanks,

Harshika

[Benard28292968pq7u]

Hello,
I just downloaded an Inspira offline form that cant open instead; below is the message that pops up when I try to open it.

If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark
of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other
countries

[megamancito]

I guess the solution is to avoid updating XD at all cost. They can arbitrarily decide that all users have incompatible hardware regardless.

[Shaziya31217434fnt6]

Yea

[Shaziya31217434fnt6]

How u fix the prob

please rply