Participant

Question

Adobe XD, potential MacOS Monterey Bug (Interface/Menu Options Disabled)

Forum|Forum|4 years ago
October 27, 2021
2 replies
2726 views

Having critical issues since updating to MacOS Monterey.

I can no longer export documents or take any interface actions. I can move elements on my pages, but menu actions, such as simple copy and paste, no longer work and are seemingly disabled.

This only began happening after an update to MacOS Monterey, and I can't find any other users with similar issues and potential resolutions.

This has brought my workday to a grinding halt, and outside of rebuilding the entire interface in Figma, I see no other option than to hope rolling back to the previous version of MacOS via a system restore is going to fix the issue (I've already started that process).

I am moving my workflow to Figma, and coincidentally started that process this week, but I'm probably a good week away from transposing my design system and rebuilding my component libraries.

Has anyone else run into a similar issue?

Export disabled:

Copy and paste disabled, along with other actions:

This topic has been closed for replies.

M

Magnus Smogeli

Participant

I have the same problem. For me the task is possible to do but it is impossible for me to get any dialog box for this option.

Atul_Saini

Community Manager

@Silverjerk and @Magnus Smogeli,

Thank you for your patience. Would you mind switching your primary and secondary monitor and checking if you can use the menu options? I'd also request you to reinstall the application and check if that makes any difference.

I would also appreciate it if you could find some time to collect and share the logs from your machine, as mentioned in my previous post. It would help our product team to proceed with the investigation.

Thanks,

Atul_Saini

HARSHIKA_VERMA

Community Manager

I did some further testing and these are the results:

Dell TB dock without screen: working

HP TB dock with screen: not working

1 External screen with USB C: working

2 External screens with USB C: not working

in other words the problem arises once I plug in MORE than 1 external monitor.

Thanks, Magnus for sharing your investigation. In the meantime the team is investigating the issue you may try one of these options as a workaround,

Change primary monitor from System Preferences (Display) and then restore the settings back to original. Steps are shared here.
If that doesn't help, we would suggest disconnecting the external monitors.

Let us know if it helps.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi Silverjerk,

We are sorry for the frustration and thanks reporting the issue. We are unable to reproduce the issue at our end. We would like to know the version of XD you're using. Does that happen with all the files or you noticed this on a specific file?

If it's reproducible at your end, could you please record a video of your workflow and share with us so that we can investigate better by following your steps?

We will try our best to investigate the issue.

Thanks,

Harshika

S

SilverjerkAuthor

Participant

Thanks, Harshika.

The issue is definitely consistent; and even with fresh installs it continues to happen. Attached a video for review at this link.

HARSHIKA_VERMA

Community Manager

Thankyou for sharing the video link, Silverjerk. Is it possible for you to share the About XD info and the XD file? If yes, please upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

Please also share the Adobe ID, phone number and location with me as well.

We would also request you to please create a new file and then try if it's happening on new files as well.

We will try our best to investigate.

Thanks,

Harshika

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