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Adobe Xd Prototype Share Link not Working

New Here ,
Jul 26, 2023 Jul 26, 2023

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Hi all,

 

My share links won't open in my computer. (I tried 3 different browser also cleared browser cache etc. )

It keeps giving "Something went wrong. You can try accesing the link again or, if the error persists, report the error." 

 

But when i tried to open same link in a different computer it works.

 

Also I am getting this error in a different xd projects too.

 

Can you help me?

 

Error:

Ekran Resmi 2023-07-26 20.15.10.png

 

 

 

 

 

Link: https://xd.adobe.com/view/4f95b32e-f373-41af-9e4c-fb289593dc25-1ac6/

 

Plus i did everthing below, it didn't work.

  1. Sign out of XD & CC desktop app.
  2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
  3. Reboot the computer.
  4. Sign back in on the CC Desktop app and launch XD from there and check if you are able to update the link. 

 

Information

  1. The version of the OS. = macOS Big Sur 11.7.6
  2. Is this happening on a specific file or multiple files? = multiple
  3. Are you connected to a private network or enterprise network? Have you tried switching to a different network? = I tried different networks and get same error.
  4. My Adobe Xd version: 57.1.12.2
  5. My Creative Cloud version: 6.5.3.1
  6. I am not using free version.

 

Thank you

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi  iremboztepe,

Sorry for the  inconvenience, we have tried opening the link shared by you in multiple systems with:

macOS Big Sur 11.7
macOS Minterey 12.6
And latest version of macOS 13

It is working fine for us, could you please try once in Incognito, also could you please check any if there is any network restriction on your system firewall , proxy.
Also please try in some different network.

Thanks & regards,
Chaitanya

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New Here ,
Jul 27, 2023 Jul 27, 2023

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Hi @Chaitanya21936374hmkf ,

 

As i said before i tried different networks. Also i don't have network restriction on my system firewall , proxy.

But my share link works right now,  coincidence i think 🙂

 

Thank you for your quick response,

 

Best Regards,

İrem

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Explorer ,
Feb 01, 2024 Feb 01, 2024

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same is happening to me, when trying another wifi connection it works, but on my network it doesn't

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hi,

 

Sorry to hear about the trouble. If you're connected to an Enterprise network, please try the suggestions shared in this article. Let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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