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Adobe XD software does not display properly, can't see buttons

New Here ,
May 26, 2023 May 26, 2023

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The buttons and views of files in the toolbar menus does not seem to be displaying properly. Has anyone else seen this. Screenshot 2023-05-26 092146.pngScreenshot 2023-05-26 092023.png

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Design , Product performance

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Adobe Employee , May 26, 2023 May 26, 2023

Thank you for confirming. This display glitch is not expected, so have you tried re-installing the application? If not, would you mind trying that and let us know if that solves the issue? 

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Hi @Jessica29999915fgno ,

 

Sorry to hear about the trouble. Would you mind sharing the version of XD & OS along with hardware details like if you're using XD on a primary screen or an extended monitor? Also, is this happening with a specific file or multiple files?

 

Thanks

Rishabh

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New Here ,
May 26, 2023 May 26, 2023

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This issue happens with the program Adobe XD it doesn't matter which file I am in. I have Windows 10 Enterprise. 32 GB of RAM, Intel HD Graphics 4600, 3.4 GHz cpu. The X are on the file menus as well. It's basically over any actionable item that is clickable. See here on the close button as well.

 

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Thank you for confirming. This display glitch is not expected, so have you tried re-installing the application? If not, would you mind trying that and let us know if that solves the issue? 

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New Here ,
May 26, 2023 May 26, 2023

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The Adobe XD program is no longer available to download from the creative
suite for whatever reason so I cannot reinstall it.

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Adobe Employee ,
May 26, 2023 May 26, 2023

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I am so sorry to hear about that. Please share your Adobe ID through DM by clicking on my name. 

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Adobe Employee ,
May 26, 2023 May 26, 2023

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I got your account details. I am getting your account checked by the Engineering team and will update this discussion as soon as I hear from this team.

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hi @Jessica29999915fgno ,

 

Please check now and let us know if you can download XD & if it's working or not. 

 

Thanks

Rishabh

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New Here ,
May 30, 2023 May 30, 2023

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Yes everything seems fine now that I was able to redownload the app. Thanks so much for your help. I appreciate you.

 

Jessica

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Glad to hear that, Jessica! Feel free to reach out if you need further assistance. 

 

 

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