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All documents moved to personal profile other than business profile

Community Beginner ,
Aug 08, 2021 Aug 08, 2021

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On Friday I had logged in to my business account and it's was asking me to select either the company profile or the personal profile. At first, I selected the company profile and open Adobe XD. What I saw is there are no documents there in my cloud documents. Then I logged out and logged in again. This time I selected the personal profile and all documents are there in the personal profile. I started working but I couldn't save anything due to a lack of space in my personal profile. Now I don't know how it happened but I really need to move all my documents to business/company profile. My friend got instructions for profile selection and he successfully moved all documents to the company profile. I did not get any instructions. It's selected the personal profile itself without any notification. I got the mail from adobe the same day saying "We’ve successfully set up your profiles.". I am attaching the mail screenshot.

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi johnlaur,

 

We are sorry for the frustration. We would request you to please connect with us directly using our contact us page and initiate a chat with us so that our team can help you immediately.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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