Skip to main content
Participant
December 23, 2020
Question

Always crash when I edit some buttons and designs.

  • December 23, 2020
  • 1 reply
  • 237 views

Still, I have to face this type of common issue. Why if still, I'm facing this. And I use the purchase version. This is not a good way.

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Community Manager
    December 23, 2020

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Is it crashing while working on a specific file or multiple files?
    3. Does it crash while performing a specific task or it's crashing randomly?
    4. If you have the latest version, please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh