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defaultdthw6miqkoix
New Participant
July 14, 2021
Question

BUG: Error initializing Creative Cloud Documents

  • July 14, 2021
  • 2 replies
  • 814 views

Adobe XD Desktop Version: 41.1.12 / Windows 10 & Mobile Version, Android

In version 41.1.12 the documents are saved in the cloud, but they are not displayed in the Creative Cloud Web. In the current Adobe xd app, the .xdc-files are displayed with 0 B and cannot be opened.

If you want to test your result on your smartphone (Android) with the mobile version, it won't work. Please fix the error as soon as possible.

 

(In version 40.1.22, it works.)

    This topic has been closed for replies.

    2 replies

    marliton
    marliton
    Braniac
    July 19, 2021

    Hi. Try logging out and logging in again from the Creative Cloud desktop app and the Adobe website.

     

     

    Marlon Ceballos
    D
    defaultdthw6miqkoixAuthor
    New Participant
    July 20, 2021

    Thank you, but I have already tried this many times and it´s still not working.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 19, 2021

    Hi there,

     

    Sorry to hear about the trouble. This could happen because of the Creative Cloud Sync issue, so please share a screenshot of the About XD info page. Also, please ensure that you are signed with the same email address on the Desktop app and the web browser.

     

    Regards

    Rishabh

    D
    defaultdthw6miqkoixAuthor
    New Participant
    July 20, 2021

    Hi Rishabh,

     

    screenhot is attached. I have checked my login data again. But I am registered with the same e-mail address. So there should not be the error.

     

    Thank you!

     

     

     

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