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kpoehling
kpoehling
Known Participant
October 7, 2021
Question

Business profile breaks link and ruined my life

  • October 7, 2021
  • 4 replies
  • 5083 views

I have YEARS worth of work and more importantly prototype links in my account. Now that Adobe has moved to the "Business Profile" paradigm I've been informed that I have to migrate ALL of my content and that this will BREAK ALL THE LINKS FOR MY WORK. 

I have these links in controlled documentation at work for product development. I can migrate all my content then update all the links over YEARS of work, but really? 

 

Did NO ONE at Adobe consider this? Frankly I'm shocked

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      4 replies

      O
      Oliver32950640n949
      Participant
      November 7, 2023

      Hi,

      it seems that I have a very similar, if not the same problem.

      Has there been any solution to this issue yet?

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        October 7, 2021

        Thanks for reaching out, and I'm so sorry you're hitting this! There should be an option on transitioning your business ID to migrate all of your content over to your new business ID, including all of your published links. If this didn't happen, or you chose the wrong thing on first login, you can follow up with your IT admin to create an enterprise support ticket (if you're on Creative Cloud for Enterprise) OR contact Support directly as Harshika posted below (if you're on Creative Cloud for Teams). The customer support agent will be able to help get this sorted out for you.

         

        Elaine Chao

        Sr. Product Manager, Adobe XD

          kpoehling
          kpoehlingAuthor
          Known Participant
          October 8, 2021

          Thanks Elaine. As I mentioned above I contacted support yesterday and sat on a chat all afternoon looking for a solution. I was told numerous times that I needed to manually migrate.

           

          I DID choose to manually migrate when given the option b/c I was weary of the automatic migration process and didn't want to create a mess with my cloud documents or prototype links. I've relied on this system for years. Fortunatley I've finally conviced my coworkers to buy in and use the system only for it to break and cause hours of confusion. The documentation on this migration (specifically in regards to XD) is awful. 

          I'm sorry to have to say this b/c I'm the BIGGEST XD cheerleader, but I expect more from you all.

           

          Once again. If you all can help me migrate in a way that retains the shared data as well as the prototype links that would be amazing.

          UI/UX Lead - PreSonus Audio Electronics
          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          October 12, 2021

          Hi Elaine/Harshika,

           

          Sorry to piggy back on kpoehling's chain, but I too am experiencing this issue. I am a Creative Cloud for Teams admin and we have all our files saved as cloud documents with invites and share links across team members and also shared with clients.  As it stands the only instruction I've had is that we have to manually move all our files, which would require recreating 100s of cloud documents, links and shares manually which seems completely inappropriate and would require a lot of inconvenience from my team and for our clients who we have shared with.  I am just as disappointed with Adobe's approach to this as kpoehling, and have already tried having conversations with support to no avail. I also don't remember being presented with any option about automated transfer, but I'm not sure if that's because of being on Teams rather than Enterprise. Please could you help me to resolve this? Many thanks


          Hey, Becky - thanks for reaching out! Definitely go to Customer Support first, and feel free to message us your support ticket if you've already had this conversation. We can follow up to see if we can get you unstuck!

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          October 7, 2021

          Hi kpoehling,

           

          We are sorry for the frustration. We would request you to please connect with us directly using our contact support page: https://helpx.adobe.com/contact.html and initiate a chat with our team so that they can immediately look into your issue and help you further.

           

          Let us know if you face trouble connecting with them.

           

          Thanks,

          Harshika

          kpoehling
          kpoehlingAuthor
          Known Participant
          October 8, 2021

          I did this yesterday and was told to manually migrate my files and that I would lose my links/sharing.

          I've already begun the manual migration process, but if there is a way for you all to help me I'm all ears.

          UI/UX Lead - PreSonus Audio Electronics
          kpoehling
          kpoehlingAuthor
          Known Participant
          October 7, 2021

          OH another note here. I've just discovered that not only does the migration break EVERY PROTOTYPE LINK. If you choose to do it manually.....it's VERY manual.

          1 - download local version
          2 - switch profiles
          3 - open local version
          4 - save local version to cloud under business profile

          So I get to do this roughly 100 times? Maybe more?

           

          Does anyone on the XD team understand how bad this is?

          UI/UX Lead - PreSonus Audio Electronics
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