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kpoehling
kpoehling
Known Participant
October 7, 2021
Question

Business profile breaks link and ruined my life

  • October 7, 2021
  • 4 replies
  • 5083 views

I have YEARS worth of work and more importantly prototype links in my account. Now that Adobe has moved to the "Business Profile" paradigm I've been informed that I have to migrate ALL of my content and that this will BREAK ALL THE LINKS FOR MY WORK. 

I have these links in controlled documentation at work for product development. I can migrate all my content then update all the links over YEARS of work, but really? 

 

Did NO ONE at Adobe consider this? Frankly I'm shocked

      This topic has been closed for replies.

      4 replies

      O
      Oliver32950640n949
      Participant
      November 7, 2023

      Hi,

      it seems that I have a very similar, if not the same problem.

      Has there been any solution to this issue yet?

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        October 7, 2021

        Thanks for reaching out, and I'm so sorry you're hitting this! There should be an option on transitioning your business ID to migrate all of your content over to your new business ID, including all of your published links. If this didn't happen, or you chose the wrong thing on first login, you can follow up with your IT admin to create an enterprise support ticket (if you're on Creative Cloud for Enterprise) OR contact Support directly as Harshika posted below (if you're on Creative Cloud for Teams). The customer support agent will be able to help get this sorted out for you.

         

        Elaine Chao

        Sr. Product Manager, Adobe XD

          kpoehling
          kpoehlingAuthor
          Known Participant
          October 8, 2021

          Thanks Elaine. As I mentioned above I contacted support yesterday and sat on a chat all afternoon looking for a solution. I was told numerous times that I needed to manually migrate.

           

          I DID choose to manually migrate when given the option b/c I was weary of the automatic migration process and didn't want to create a mess with my cloud documents or prototype links. I've relied on this system for years. Fortunatley I've finally conviced my coworkers to buy in and use the system only for it to break and cause hours of confusion. The documentation on this migration (specifically in regards to XD) is awful. 

          I'm sorry to have to say this b/c I'm the BIGGEST XD cheerleader, but I expect more from you all.

           

          Once again. If you all can help me migrate in a way that retains the shared data as well as the prototype links that would be amazing.

          UI/UX Lead - PreSonus Audio Electronics
          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          October 18, 2021

          Hi Elaine,

           

          Just looking to follow up on this.  I had a notice this morning that my ticket was closed but no other communication about what we can do to resolve this issue.  Please could you look into it and let me know what the situation is.  Thanks


          Thanks! I'm not quite sure why your ticket was closed; I'll dig into this. We were able to determine what happened with your account and should be reaching out to alert you of a migration soon. You're still on my radar, so I'll continue to push this through as best I can.

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            October 7, 2021

            Hi kpoehling,

             

            We are sorry for the frustration. We would request you to please connect with us directly using our contact support page: https://helpx.adobe.com/contact.html and initiate a chat with our team so that they can immediately look into your issue and help you further.

             

            Let us know if you face trouble connecting with them.

             

            Thanks,

            Harshika

            kpoehling
            kpoehlingAuthor
            Known Participant
            October 8, 2021

            I did this yesterday and was told to manually migrate my files and that I would lose my links/sharing.

            I've already begun the manual migration process, but if there is a way for you all to help me I'm all ears.

            UI/UX Lead - PreSonus Audio Electronics
            kpoehling
            kpoehlingAuthor
            Known Participant
            October 7, 2021

            OH another note here. I've just discovered that not only does the migration break EVERY PROTOTYPE LINK. If you choose to do it manually.....it's VERY manual.

            1 - download local version
            2 - switch profiles
            3 - open local version
            4 - save local version to cloud under business profile

            So I get to do this roughly 100 times? Maybe more?

             

            Does anyone on the XD team understand how bad this is?

            UI/UX Lead - PreSonus Audio Electronics
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