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Can someone help to resolve this error?

New Here ,
Nov 28, 2023 Nov 28, 2023

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Neha2740188264wc_1-1701242934276.png

I am unable to retreive my files in Adode XD. Is there a workaround for this? Is there a backup place from where I can access my cloud files? 

 

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hi @Neha2740188264wc ,

Sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document?

 

If it's a cloud document, please try opening the file from here: https://assets.adobe.com/cloud-documents. If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html.

 

Let us know if that helps.

 

Thanks & regards,
Chaitanya Shandilya

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Hi @Chaitanya21936374hmkf 

 

Thanks for replying. I tried checking the cloud assets folder. But it doesn't have any of my files. Also, tried updating , retsarting and relogging into Adobe. I am unable to sync to the cloud. I checked with my IT team as well. They also aren't able to figure out a solution. My subscription had ended a couple of days ago. But I assume there should be some work around for this. Sharing a screenshot of file syncing issue:

Screenshot 2023-12-01 at 11.55.06 AM.png

Is there anything you could do to give me access to my source files?

Thanks in advance!

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi @Neha2740188264wc ,
Could you please share me your user id via dm and also please check while signing in if you are getting two profiles you are selecting the correct one.

Thanks & regards,
Chaitanya

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