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E.A. esq
E.A. esq
Participant
November 11, 2020
Answered

Can't access my file. XD is showing a (Error 86)

  • November 11, 2020
  • 1 reply
  • 720 views

Hello, 

 

I'm trying to open an XD document I created a year ago. However, when I'm trying to access it, XD sends me Error code: 86. Now I've tried uninstalling creative cloud and uninstalling XD, and I continue to receive these messages. Is there anything I could do to remedy this problem? 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Will it be possible for you to share the actual file and the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can check that on our end? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM.

     

    Note: Please add this discussion link in the DM.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    November 11, 2020

    Hi there,

     

    Sorry to hear about the trouble. Will it be possible for you to share the actual file and the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can check that on our end? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM.

     

    Note: Please add this discussion link in the DM.

     

    Regards

    Rishabh

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