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thimolor
thimolor
New Participant
August 25, 2020
Answered

Can't click the notice buttons

  • August 25, 2020
  • 1 reply
  • 842 views

The Adobe notice freezes the application window, so I can't drag it, and now I can't click the buttons. I must force quit this... See below.

 

This topic has been closed for replies.
Correct answer Spas K.

I have to force quit the program before I can continue to work. It seems you didn't understand the problem here. Please see the attached images.

 

And this happens on Windows platform. Drag the XD-window way up or down. Then close a local file, that is not saved yet. XD gives a warning and it freezes (can't drag) the window in the process (dark gray). When the warning message is hidden, I can't do anything but to force quit.


Make sure your mouse cursor is somewhere around here, and you'll be able to drag the window. Otherwise it doesn't seem to drag it properly. You also seem to be able to click on the maximize button.

 

 

Other than that, you can use Tab. "Save" is selected by default. If you press Tab once, you will select "Don't Save", on the second press, you will have selected "Cancel". And then back to "Save" again.

 

It's just bad design, as other programs will "spawn" the confirmation box visibly somewhere, outside the actual application window. It's possibly a limitation of the UWP apps, which Xd is, unfortunately.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 25, 2020

Hi there,

 

Sorry to hear you are facing freezing issues with XD. We would request you to please share the OS and XD version of your machine. Is it happening with every file or with this specific file? Have you tried to sign out of XD and Creative Cloud desktop app, restart the machine, and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

thimolor
thimolorAuthor
New Participant
August 26, 2020

Hi, hard to describe the problem, so I made a video. I'am not sure if this problem persist in other Adobe applications, I think it does. As you can see from the video, when I open the local file, make a change and drag the window way down and try to close it from the upper right cross, the notice freezes the XD-window and I can't click the buttons.

 

I'am using the latest version of Windows 10 + Adobe CC

 

Spas K.
Spas K.Correct answer
Community Expert
September 2, 2020

I have to force quit the program before I can continue to work. It seems you didn't understand the problem here. Please see the attached images.

 

And this happens on Windows platform. Drag the XD-window way up or down. Then close a local file, that is not saved yet. XD gives a warning and it freezes (can't drag) the window in the process (dark gray). When the warning message is hidden, I can't do anything but to force quit.


Make sure your mouse cursor is somewhere around here, and you'll be able to drag the window. Otherwise it doesn't seem to drag it properly. You also seem to be able to click on the maximize button.

 

 

Other than that, you can use Tab. "Save" is selected by default. If you press Tab once, you will select "Don't Save", on the second press, you will have selected "Cancel". And then back to "Save" again.

 

It's just bad design, as other programs will "spawn" the confirmation box visibly somewhere, outside the actual application window. It's possibly a limitation of the UWP apps, which Xd is, unfortunately.

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