can't find the adobeXd in cc app list !!

[Nazreen_exe]

Hey There

I'm trying to install adobexd in windows10 (I've check already my current version is up to date) i can't find the adobexd in cc app list. I've tried many ways to troubleshoot this issue but it seems like a hopeless. does anybody have any ideas regarding this?

[erik-nl]

Don't bother, the beta contains a virus. See the main thread in this forum.

[elainecc]

I want to update that there is not a virus in the application; we have scanned it using multiple virus scanners (including the one he referenced) and came up clean.

-Elaine

[elainecc]

I wanted to circle back with you and let you know that AVG has fixed the false positive on their side. Updating your virus check payload should fix this issue for you.

-Elaine

[pmoody@adobe]

It should be listed as "Experience Design CC (Beta)" in the app list in the Creative Cloud desktop application.  But if you can't find it there try downloading from the Creative Cloud website at Adobe Experience Design CC | Download Adobe UX prototyping tools

[LR_McLister]

Hey Nazreen_exe,

Try refreshing via "Check for App Updates" in the Creative Cloud app.

Cheers,

-Larry

[Nazreen_exe]

@larry mclister pmoody@adobe unfortunately it doesn't work for me. i did 100 of times these 2 options and i have done everything as much i can (restart,try to download directly from adobexd website &many more) i spend wholw the day to figure out whats is the issue exactly but it was hopeless.

[JoshuaLeeClark]

Same issue here. Windows is entirely up to date and my Creative Cloud app is up to date. I go to the website and it asks my level of experience with Experience Design. I reply with "Beginner" since I have never used it.

The page shows a series of squares fading in and out in a clockwise fashion which I assume is the page sending a signal to my Creative Cloud application to update its list of apps (which it does). The only problem is there is no XD icon in my list of apps. Not even in my Previous Version drop-down nor in the other applications that have not been installed (Audition, Prelude, etc).

I have restarted both my Windows 10 PC (after checking for updates once more) and the Creative Cloud application. I have also checked for updates again. No results.

Perhaps the server is busy due to the volume of Windows 10 users downloading XD? That could be the issue. I'm just impatient, I guess.

Thank you in advance to anyone working on the issue and those that may find a solution. Maybe I should wait until I clock-out from work to give the server time to cope...

[JoshuaLeeClark]

PC Specs:

Windows 10 Home

Version: 1607

OS Build: 14393.576

Intel Core i7 processor @ 1.90 GHz 2.40 GHz

8.00 GB RAM

64 Bit OS

Creative CLoud application: Version 3.9.5.353 released on 12/14/2016

[pmoody@adobe]

Just to make sure.  The version of Win 10 should be 1607 with OS Build 14393.447

[pmoody@adobe]

Looks like you beat me to the punch.  Yes, that is the latest version of win10. 

This is the webpage I get.  Do you have the two download buttons?

[JoshuaLeeClark]

Yes I do. Then the next page asks my experience level and I choose Beginner of course since I have never used it. Then it takes me to another page that says: "Experience Designer will install now...".

The page prompts my Creative Cloud app list to update and once finished, XD is not listed

[pmoody@adobe]

What URL do the download buttons take you to?  When I hit download it takes me to a page that says:  Experience Design (Beta) is downloading now...

[JoshuaLeeClark]

That's where it takes me. The URL is:

https://creative.adobe.com/products/download/experience-design?promoid=RL89NH4J&mv=other

[pmoody@adobe]

So from that page it doesn't start a download?  Did you try the "Download didn't start? Try Again" link?

[JoshuaLeeClark]

I don't see that link anywhere on the page...

[JoshuaLeeClark]

It does not start to download. It refreshes the list of apps in my Creative Cloud application only nothing changes when it is finished. I did not see a "Download Didn't start?" link. Only a "Need Help" link which was not helpful for this situation.

[pmoody@adobe]

Interesting, it looks like Chrome displays a different page.  What happens if you use the Edge browser?

[JoshuaLeeClark]

Can't believe I did not think to try a different browser. That should've been my first thought...

I switched to Edge and after clicking "Download" the page asks the original question about my experience level with XD plus two additional questions (my apologies for not remembering the exact wording):

1. What is my profession / what are my skills? (Graphic Designer)

2. How will I be using this software? (Professional Use)

A system window within Edge asks me if I meant to switch to another application (the event handler prompts the CC application to open and refresh). I agree to switch applications.

Still have the same results. My CC application updates my list of available apps only XD is not there.

[JoshuaLeeClark]

Still no "Download did not start" link. Maybe I should empty my browser cache? Or try Safari or Firefox?

[pmoody@adobe]

I saw those other questions on Chrome when I wasn't signed in, make sure you are signed in with the edge browser.  For me, the Edge browser started the download but Chrome sent me to the page you saw.

If signing in doesn't help, yes delete your cache and try a different browser

[JoshuaLeeClark]

Deleted my cache on all browsers (just to be safe). Signed into my Creative Cloud account on all browsers before going to the XD page. Tried Chrome, Safari, Firefox, Edge and even Internet Explorer.

Same results every time. This is insane...

Should I remove the Creative Cloud application, use the CC Cleaner Tool,, then reinstall and try again? It seems like the CC application may be the problem

[elainecc]

I wanted to let you know that we haven't forgotten about you; we're escalating to our Creative Cloud installer team to see if they can give you a hand. Can you please DM your EMail address and a phone number (including country code) where we can reach you?

Thanks,

-Elaine

[Nazreen_exe]

yeah sure write me here

(Contact information removed from this public forum--Private Message elainecc with your contact information by clicking on her profile)

thanks.

[avid_body16B8]

I just installed and there is NO virus. AVG is well known to give false positives.