Can't open Document (Error 2148)

Forum|Forum|5 years ago
September 10, 2020
2 replies
3470 views

When opening a document that is shared with us by someone, me and my co-worker both individually get the error:

"Close and reopen the document to continue working. If you see this message again, access this document’s history to save a copy of a previous version. (Error 2148)"

This is one error of many we get all the time. At other times the problem turns around, where we can open the document but the original owner can't open anymore. What is going on??? How is it possible to mess up a file like that. There's barely a week where we don't have any trouble with XD cloud documents.

I sometimes open an older version of the file from the assets in the cloud, but then all edits go to waste since they only get saved in a new file that I then am the owner of, but is not shared with anyone. Is this really the state of your cloud solution? Kinda defeats the purpose and makes me think why we pay for all those licenses for XD so we can collaborate, but then we can't collaborate b/c it won't work!??? Is there some kind of workflow that we missed? Do you have to be very careful who saves work when?

This topic has been closed for replies.

Correct answer Nancy2904

We 'fixed' the problem by duplicating the document. With the duplicate we don't have the problem anymore.

K

Kai24420546qr9q

New Participant

Now we (my team and i) have the same issue like discribed above In our case the document owner can't open the xd file anymore, it does not synchronise... and she can`t update reviesed flows. Both co-editors have access and can work with the current designs.

! This behaviour, by the way, is absolut inacceptable !

It causes so many annoying trouble and situations + a lot of extra work to fix/replace all shared links etc.

But apparently Adobe is not aware of this. Problem has ecisted since 2020... really sad

HARSHIKA_VERMA

Community Manager

Hi @Kai24420546qr9q,

We are sorry for the delay in response. We understand how frustrating it could be. We will try our best to investigate the issue. We would need a few more details like-

The OS and XD version.
Does that happen with a specific file? If yes, is it possible for you to share the XD file with me?
Please share the screenshot of the "About XD" info page.
Could you please share her Adobe ID from which she has created the file?
Have you tried signing out of XD and Creative Cloud and signing back in?

I will try my best to help.

Thanks,

Harshika

K

Kateryna5FC0

New Participant

Now I have exactly the same issue, I did all the steps - like ending CoreSync processes, restarting, signing out and back in to cloud account, re-opening adobe xd - nothing helped. Please help me to resolve this, as I need to access this file to collaborate with my team.

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. While co-editing it's necessary for all the collaborators to have the latest version of XD, so please ensure all the collaborators have the latest version. If XD is already up to date, I would request if you can share a few more details like:

A screenshot of the About XD info page.
Is it happening with a specific file or all files?
You can also try signing out from Adobe XD and Adobe CC Desktop app and then close CoreSync Process and all Adobe related processes from the Activity Monitor and check again after singing back in on the Adobe CC Desktop app and launching Adobe XD from there.
Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We're here to help, just need more information.

Regards

Rishabh