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Participant
April 6, 2023
Answered

Cannot find a download link or the app in CC for Adobe XD

  • April 6, 2023
  • 107 replies
  • 219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

 

    Correct answer creative explorer

    @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms

    Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

     

    107 replies

    Participant
    September 24, 2024

    Hi, I can not download Adobe XD from Creative Suite neither open any old Adobe XD archive... I have started projects and I can't open them from figma, Illustrator or Adobe... does anyone know how to do this? Thanks

    I had to uninstall the old version when I upgraded my plan, but now it won't let me download or open anything...

    creative explorer
    Community Expert
    creative explorerCommunity ExpertCorrect answer
    Community Expert
    September 24, 2024

    @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms

    Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

     

    m
    Participant
    September 30, 2024

    I had to wait 72 hours, but finally the XD icon appeared among the list of applications to download... yes, it is a bit strange...

    Participant
    June 18, 2024

    I have the same issue, when I try to download thru the link: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd it says that my device does not meet the minimum requirements but.

    I'm an administrator this is affecting more then one user, windows 10 and 11.

     

    Participant
    July 24, 2024

    Same error here
    "my device does not meet the minimum requirements"

     

    But I really need for some old files

    creative explorer
    Community Expert
    Community Expert
    July 29, 2024

    @Orlando38099439mfg4 @Sorin-Simion38769470kh1w 

    Here are the requirements: https://helpx.adobe.com/xd/system-requirements.html, this was last updated last year though, June 5, 2023. Windows 10, should defintely work. Sometimes when you click on the link to install Adobe Xd, it will say 'Maintenance Mode,' but within 24 hours, you should be able to install it. This is how my students are able to install in on their PCs or Macs.




    m
    Participant
    April 24, 2024

    Same problem here. It says Adobe XD is in the plan but I can't locate it and cannot buy.

     

    Participant
    May 24, 2024

    Same here. I have XD in my plan but it doesn't show up anywhere in creative cloud. The provided link up above just reloads the same defauly view of apps, but XD is still not there.

    Participant
    April 8, 2024

    Hello,

     

    I'm a student and need XD for a class I am taking, but it is not showing up in the CC app or website.

    Rishabh_Tiwari
    Community Manager
    Community Manager
    April 9, 2024

    Hi,

     

    Thank you for reaching out. Adobe XD is now only available with All Apps membership. So if you do have access to all apps membership, please share your Adobe ID so that we can check your account details.

     

    Thanks

    Rishabh

    Participant
    April 10, 2024

    Hello,

    It should be **, but I don't know if that is it or if this is an issue I need to take up with my school.

    Thank you,
    Jeremiah

     

    {Personal Information removed by MOD}

    Participant
    April 6, 2024

    i cant find ADOBE XD in creative cloud

    Participant
    March 28, 2024

    Hey,

    I'm recently tried 14 day free trial Adobe Creative Cloud plan but I don't see Adobe XD. Please help!

    Rishabh_Tiwari
    Community Manager
    Community Manager
    March 28, 2024

    Hi Pratiksha,

     

    Thank you for reaching out. Adobe XD is only available through All apps membership. If you do have an All Apps membership and are still unable to access Adobe XD, please share your Adobe ID through DM by clicking on my name. We'll try our best to assist you.

     

    Thanks

    Rishabh

    Participant
    March 25, 2024

    I dont see Adobe XD in my Creative Clound apps after 2 days, please help!

    Chris W. Griffith
    Community Expert
    Community Expert
    March 25, 2024

    You basically have to DM support here to have them filp a setting on the backend. Adobe is surpressing XD as best as they can given it is a dead product.

    Participant
    March 11, 2024

    i am unable to find Adobe XD on my CC Desktop APp please help

     

    Rishabh_Tiwari
    Community Manager
    Community Manager
    March 11, 2024

    Hi,

     

    Sorry to hear about the trouble. If you have an individual subscription, please share the Adobe ID through private message by clicking on my name. If you have an enterprise account, please contact our enterprise team directly using this link.

    Thanks
    Rishabh

     

     

     

    Thanks

     

    Rishabh

    Participant
    February 29, 2024

    Hi!
    same issue here. Adobe XD is included in my plan but I can not find it to download.
    I've tried each solution described here in posts - nothing works for me 😕😕

    Please help

    Rishabh_Tiwari
    Community Manager
    Community Manager
    February 29, 2024

    Hi Anna,

     

    Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name so that we can get the account checked.

     

    Thanks

    Rishabh

    Participant
    February 26, 2024

    I have solved the problem! I logged into the CC on my Mac using my colleague's account. Downloaded Adobe XD on my Mac. She logged out of CC again and I logged in with my CC. So I was able to use Adobe XD. One day later, after logging in again, Adobe XD suddenly appeared in the CC as if by magic. Maybe it works the same way for you 🙂