Participant

Answered

Cannot find a download link or the app in CC for Adobe XD

Forum|Forum|2 years ago
April 6, 2023
107 replies
219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

Correct answer creative explorer

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms.

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up.

A

Adept_Sunbeam5E44

Participant

Hi, I can not download Adobe XD from Creative Suite neither open any old Adobe XD archive... I have started projects and I can't open them from figma, Illustrator or Adobe... does anyone know how to do this? Thanks

I had to uninstall the old version when I upgraded my plan, but now it won't let me download or open anything...

creative explorer

Correct answer

Community Expert

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms.

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up.

m

A

Adept_Sunbeam5E44

Participant

I had to wait 72 hours, but finally the XD icon appeared among the list of applications to download... yes, it is a bit strange...

O

Orlando38099439mfg4

Participant

I have the same issue, when I try to download thru the link: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd it says that my device does not meet the minimum requirements but.

I'm an administrator this is affecting more then one user, windows 10 and 11.

S

Sorin-Simion38769470kh1w

Participant

Same error here
"my device does not meet the minimum requirements"

But I really need for some old files

creative explorer

Community Expert

@Orlando38099439mfg4 @Sorin-Simion38769470kh1w

Here are the requirements: https://helpx.adobe.com/xd/system-requirements.html, this was last updated last year though, June 5, 2023. Windows 10, should defintely work. Sometimes when you click on the link to install Adobe Xd, it will say 'Maintenance Mode,' but within 24 hours, you should be able to install it. This is how my students are able to install in on their PCs or Macs.

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Drishdey5C77

Participant

Same problem here. It says Adobe XD is in the plan but I can't locate it and cannot buy.

M

Maholi37622185bewt

Participant

Same here. I have XD in my plan but it doesn't show up anywhere in creative cloud. The provided link up above just reloads the same defauly view of apps, but XD is still not there.

J

JEHall

Participant

Hello,

I'm a student and need XD for a class I am taking, but it is not showing up in the CC app or website.

Rishabh_Tiwari

Community Manager

Hi,

Thank you for reaching out. Adobe XD is now only available with All Apps membership. So if you do have access to all apps membership, please share your Adobe ID so that we can check your account details.

Thanks

Rishabh

J

JEHall

Participant

Hello,

It should be **, but I don't know if that is it or if this is an issue I need to take up with my school.

Thank you,
Jeremiah

{Personal Information removed by MOD}

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Malik36568983y8eg

Participant

i cant find ADOBE XD in creative cloud

P

Pratiksha Singh

Participant

Hey,

I'm recently tried 14 day free trial Adobe Creative Cloud plan but I don't see Adobe XD. Please help!

Rishabh_Tiwari

Community Manager

Hi Pratiksha,

Thank you for reaching out. Adobe XD is only available through All apps membership. If you do have an All Apps membership and are still unable to access Adobe XD, please share your Adobe ID through DM by clicking on my name. We'll try our best to assist you.

Thanks

Rishabh

H

Hansel-Jus

Participant

I dont see Adobe XD in my Creative Clound apps after 2 days, please help!

Chris W. Griffith

Community Expert

You basically have to DM support here to have them filp a setting on the backend. Adobe is surpressing XD as best as they can given it is a dead product.

G

Gian Carlos359906500tem

Participant

i am unable to find Adobe XD on my CC Desktop APp please help

Rishabh_Tiwari

Community Manager

Hi,

Sorry to hear about the trouble. If you have an individual subscription, please share the Adobe ID through private message by clicking on my name. If you have an enterprise account, please contact our enterprise team directly using this link.

Thanks
Rishabh

Thanks

Rishabh

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Anna35768125m3e7

Participant

Hi!
same issue here. Adobe XD is included in my plan but I can not find it to download.
I've tried each solution described here in posts - nothing works for me 😕😕

Please help

Rishabh_Tiwari

Community Manager

Hi Anna,

Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name so that we can get the account checked.

Thanks

Rishabh

S

Susanne35029137wrdd

Participant

I have solved the problem! I logged into the CC on my Mac using my colleague's account. Downloaded Adobe XD on my Mac. She logged out of CC again and I logged in with my CC. So I was able to use Adobe XD. One day later, after logging in again, Adobe XD suddenly appeared in the CC as if by magic. Maybe it works the same way for you 🙂

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