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A
Anonymous
October 24, 2022
Question

Character error

  • October 24, 2022
  • 1 reply
  • 850 views

The auto-named characters generated under mac system are displayed as garbled code in windows.

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
October 28, 2022

Hi @26495249,

 

Thank you for reaching out, and sorry for the delay in response. A few more details would help us investigate the issue.

  • Please tell us the version of XD installed on both Win11 and macOS.
  • Could you please try changing the XD language to English and share the results?
  • Does that happen with every file? 
  • Have you checked the same on the windows 10 machine?
  • Have you tried signing out of XD, the Creative Cloud Desktop app, restarting the machine, and signing back in?

 

We will try our best to help you.

 

Thanks,

Harshika

A
Anonymous
October 29, 2022

I am a Chinese user and there is no way to switch to the English interface (the system doesn't let me choose the language related settings), I have Creative Cloud Desktop (5.9.0.373) and XD (55.0.12) in both Mac and Windows 11 operating systems.

 

The problem should be the conversion of characters in different systems, the same characters do not exist in Figma in both MAC and Windows 11 operating systems.

 

The characters in the Chinese character set  under MAC will become garbled characters under window 11.

MacOS: "–"

Windows 11: 

 

A
Anonymous
November 1, 2022

@HARSHIKA_VERMA 

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