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uxexprt
New Participant
July 28, 2022
Answered

Cloud file lost my file's previous versions

  • July 28, 2022
  • 2 replies
  • 789 views

I lost days of work and documentation today when I opened XD and, to my surprise, the file was in the state it was 2 weeks ago when I first started this project.

 

I've checked everywhere, and CC simply has a registry up until the 7th of July for my files. I even tried switching to personal account to see if for some reason my file moved there at some point, but no.

 

I'm guessing this is a DB issue and I hope that Adobe can restore my files history. 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @uxexprt,

     

    Sorry for the trouble. Would you mind confirming if you can see your file's version history in the below location? Are you able to see the updated file here: https://assets.adobe.com/cloud-documents? Please share the version of XD and the operating system you're working on.

     

     

    For the file getting auto-save, you may please upvote this request: Allow users to adjust the frequency of auto-save or to turn auto-save on / off – Adobe XD Feedback : Feature Requests & Bugs and submit your feedback.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    July 28, 2022

    Hi @uxexprt,

     

    Sorry for the trouble. Would you mind confirming if you can see your file's version history in the below location? Are you able to see the updated file here: https://assets.adobe.com/cloud-documents? Please share the version of XD and the operating system you're working on.

     

     

    For the file getting auto-save, you may please upvote this request: Allow users to adjust the frequency of auto-save or to turn auto-save on / off – Adobe XD Feedback : Feature Requests & Bugs and submit your feedback.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

      U
      uxexprtAuthor
      New Participant
      July 28, 2022

      Thank you Harshika

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        July 28, 2022

        You're welcome. Please let us know if you need further assistance. We would be happy to help.

         

        Thanks,

        Harshika

        U
        uxexprtAuthor
        New Participant
        July 28, 2022

        Also. The option that it automatically saves in the cloud... VERY BAD IDEA. It should default to local storage and optionally go to the cloud.

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