Color picker is not working on XD 55, macOS Ventura

[Ankit98A7]

The color picker has gone crazy please help me fix this issue. 

[Spas K.]

Hey, have you tried reinstalling Xd? When did this start happening?

[Ankit98A7]

Reinstalled XD and also used Adobe Creative Cloud Cleaner Tool still has the same problem. Everything was working perfectly fine and this issue started out of nowhere.
Using it on Mac OS Ventura 13.0. 
XD version  55.0.12
 

[HARSHIKA_VERMA]

Hi @Ankit98A7,

Thank you for reaching out and sharing the requested info asked by our expert. We're able to reproduce the issue at our end. It seems to be an issue with M1, as other apps like Illustrator and InDesign also have the same issue. 

I will go ahead and log a bug for this issue so that our team can look into the issue on priority.

Thanks,

Harshika

<Marking as correct only to highlight, will update once the issue is fixed>

[Ankit98A7]

FYI discovered when you take screenshots on mac the colors are different from the original same as the color variation while using the color picker. 

Hope this issue is resolved soon. 

[Darko BG]

Hi @HARSHIKA_VERMA. Do you have any news on this defect by now?
February 2023, The problem with eyedropper is still here.

XD: 56.0.12.6 arm64
macOS: Ventura 13.1 (22C65)

[Darko BG]

[HARSHIKA_VERMA]

Hi @Darko BG,

Thank you for reaching out and sharing the screenshot. Would you mind confirming if you're on an external monitor? The issue seems to be resolved with Ventura 13.1 release, but it looks like it is still on your machine.

Please also share the Mac specification and external monitor make and model.

I will try my best to investigate and escalate the issue to the team.

Thanks,

Harshika

[Adolfo H.]

I see the same issue on my machine. I'm connected to an Ultra LG monitor using Ventura 13.2 and a M1 Max machine. The only workaround is to change my color profie to srgb, instead of using the recommended one.

[Adriana23428585e2w4]

Is anyone else noticing that the colors that the eyedropper is selecting is slightly darker and more muted than the intended selection? I've noticed it in the past week or so since updating. HELP 🙂 

In the attached image, you can see the eyedropper color in the darker shaded squares in relation to the area I am trying to select:

[HARSHIKA_VERMA]

Hi @Adriana23428585e2w4,

Thank you for reaching out, and sorry to hear you're experiencing trouble with the eyedropper tool in XD. Would you mind confirming if both rectangles are on the artboard? Please share the details of your operating system and the version of XD.

Have you tried it on a new file and see if that helps?

We'll try our best to investigate the issue.

Thanks,

Harshika

[Adriana23428585e2w4]

Hi Harshika! Thanks for the reply. 

In that example I attached both are on the artboard, but I run into this issue when I sample on and off the artboard. I'm on the latest version of XD and my OS is Ventura 13.0

I've seen this issue on all of my files in the last couple of weeks. 

Thank you!

Adriana

[Milk Interactive]

I have the same problem with my MacBook Pro M1 + LG Ultrafine screen. 

The workaround with switching to sRGB colorprofile does not work on the MacBook Screen as there is no such setting option, but it does on the LG Ultrafine. But still, this can't be the solution because the colors in all other apps get quircky and hurt my eyes.

Please fix this. Occured the first time about 4-6 weeks ago.

[benseager]

I noticed recently that the XD colour picker / eye dropper seems to pick random values when used on a colour. As you can see in the video if I keep colour picking the same colour it gets darker and darker.

[Ares Hovhannesyan]

I cant repeat your result for RGB color that you custom in color panel. The color stay the same.

[benseager]

If it helps my machine has the following settings:

Apple M1 Max

Ventura 13.0.1

Apple XDR Display (PS-1600 nits)

XD 55.2.12.2 arm64 CC sync 6.0.0.43

[Ares Hovhannesyan]

I am on Win 11. Hope someone on MAC will test it also.

[HARSHIKA_VERMA]

Hi @benseager,

Thank you for reaching out. It looks like you're experiencing a similar issue mentioned in this post: https://community.adobe.com/t5/adobe-xd-discussions/color-picker-is-not-working-on-xd-55-macos-ventu....

The bug is already logged, and the team is working on it.

Thanks,

Harshika

[HARSHIKA_VERMA · Accepted solution]

Hi All,

It looks like with Ventura 13.1 release, the issue is fixed with the color picker. Could you please update to the latest version of Ventura and let us know if the issue is fixed for you all?

Thanks,

Harshika

[Ankit98A7 · Accepted solution]

Works perfectly fine now.

[HARSHIKA_VERMA]

Awesome. Thanks for the confirmation. Please feel free to reach out to us in the future for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[Adolfo H.]

.

[Adolfo H.]

Had the same issue with Ventura 13.2 on a M1 machine and changing the Display color settings to sRGB fixed it.

[richardb59612784]

I'm now experiencing exactly this issue and it's making it almost impossible to succesfully complete a project. Im running MacBook Pro with M2 Max and Ventura 13.2.1

[Wephisto]

I have the same issue, it started a long time and I could not find a solution. During that time I switched to Figma (About 1 month ago). I suggest you do the same. It's much better than XD. Cheers!