Copy link to clipboard
Copied
I have almost one hundred artboards, when I edit one of them, suddenly the cloud file shows saving, then all content were missing, but the artboard is still be here. I try to find the latest backup version file, unfortunately, missing too. Go back to one hour point before, the file is back.
Why? There will be a lot of changes within 1 hour. I miss my file.
Copy link to clipboard
Copied
Hi sandy121,
We are sorry to hear you lost changes in your file. We would like to know if you are able to see the changes by opening the file from here. If no, we would request you to please share few details with us so that we can investigate and escalate the issue-
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
Yes, I can see the file, download this file, the same problems existed. The artboards are displayed, but the content are all missing.
Adobe ID is sandy.yu@avepoint.com
Copy link to clipboard
Copied
I have images missing as well, when convert the files to jpg or png, the images will not transfer over on the saved file.
Copy link to clipboard
Copied
Thanks for sharing the ID and the OS details. Could you please also share the Logs and Crash dumps using the links shared above along with this XD file so that I can escalate the issue to the team for further investigation?
For immediate assistance, please get in touh with our support team using the chat icon.
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
It appears the images were not loading onto the saved file because of the size of file, when I reduced the file to 2x from 4x, the images are now shown on the jpg file. Thanks
Copy link to clipboard
Copied
Glad to hear you're able to see the images. So I assume you're back on track and able to access all your content, right?
Please let us know if you need further assistance from us.
We would be happy to help.
Thanks,
Harshika