could not load the document

As same as title, I just can't load XD file.

I had already recorded screen video. This is the link: could not load the document - YouTube

How should I do?

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Correct answer elainecc

It's likely you're experiencing this issue: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedback : Feature Reques… Upvote it so that we can notify you when this issue is resolved. This should be fixed soon!

-Elaine

Community Manager

Question: are you able to open a UI kit?

Thanks,

-Elaine

New Participant

I trying open ui kit, but i see this error: http://joxi.ru/812MWJltDMWvrJ

Correct answer

Community Manager

It's likely you're experiencing this issue: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedback : Feature Reques… Upvote it so that we can notify you when this issue is resolved. This should be fixed soon!

-Elaine

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