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seungsooh47608257
Participant
January 12, 2018
Answered

could not open XD file after I register XD.

  • January 12, 2018
  • 1 reply
  • 611 views

I have few XD files that I worked with XD trial version.

after I paid for XD, these XD files cannot be open.

please let me know why this situation has happen and how to solve.

Best regards,

    This topic has been closed for replies.
    Correct answer Preran

    Hi Seungsoo,

    Can you try the following:

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file.

    Let us know if it helped.

    Thanks,

    Preran

    1 reply

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    January 12, 2018

    Hi Seungsoo,

    Can you try the following:

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file.

    Let us know if it helped.

    Thanks,

    Preran