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blackout-pixel
New Participant
November 6, 2019
Answered

[Crash/Load]-Massive performance problems (because of component use) with XD

  • November 6, 2019
  • 4 replies
  • 5785 views

Hello everyone,

Since I use the new components feature (I really love it!), the XD performance is going down with any new element I add or use in the design.
Now it has reached a point, where I can't do anything without crashing the whole programm. It even crashes, when I just want to save it offline.

 

Hardware:

I’m using a MacBook Pro 2018, 2,9 GHz 6-Core Intel Core i9, with 32 GB DDR4, and a Radeon Pro 560X 4GB graphic card.

That really should be enough for everything.

 

I’m working on a big app project with round about 150 screens that I have placed all on my canvas – together with my components collections.

 

At the moment I’m struggling with:

– File opening times of 2-5 min

– Auto save time (Cloud) of 1-5 min

– Crash of XD, now basically after any action

 

Working is unfortunately not possible that way!

 

The main problems (that all play together) are:

– Cloud auto-save, that makes working hell because of the long loading times

– Main components (e. g. the footer bar, header bar, accordions, that are on nearly any screen), including a lot of „inactive“ components, icons and setting, to be flexible in changing in the screens

– Repeat grid with large components are a direct XD crash, when I ungroup them

 

What makes it a little bit better (… but can't be the long term solution):

– Using a smaller window size for XD

– Working off-Cloud

– Using a separate file to group and build the screens and later paste them in the main layout (works until paste into the main file 😉 )

 

Is there anything else I can do be able to work again?

Thanks in advance for your help!

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi Harshika, 

    What's the status with this issue?

    I have the same issues that is mentioned by the other users above.
    Have your XD team come up with a solution on this yet? 

    System: Windows 10

    Thanks,
    Kristophpher


    Hi Kristopher and Marc,

     

    I am sorry for the delay in response. I would like to confirm if your issue is resolved in the latest version of XD 31.2.

     

    Please feel free to update the discussion and let me know if you need further assistance on the issue. I will try my best to help.

     

    Thanks,

    Harshika

    4 replies

    Pixels Digital Design
    Pixels Digital Design
    New Participant
    June 15, 2023

    I am having a similar issue on one of my projects about the cloud doc freezing and becoming unresponsive. The issue is using components with many layers and states. The reason for the many layers is the graphics we are using are svg vector graphics that have tiny parts/pieces at times. It's becoming almost unusable. So without flattening the svg graphics to a single image, what is the fix to this?

    I don't remember having as many issues using vector graphics 4-5 months ago. 

    dingoball
    dingoball
    New Participant
    March 9, 2021

    I don't understand how this thread is marked as solved. The "Correct Answer" is not an answer at all, it's just a link to contact support. What's going on here?

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      March 9, 2021

      Hi there,

       

      It looks like someone has accidentally marked it as correct long ago. I have unmarked and marked the other one as correct because as far as the issue is concerned it was fixed with XD 31.2 version. Are you still experiencing the issue with XD 37.1 version?

       

      Thanks,

      Harshika

        P
        pavelb78134762
        Known Participant
        December 4, 2019

        Similar situation. Many layers for the same components and these components often inside other blocks of the interface.

        Moreover, I have an issue with editing the names of the layers. Sometimes I simply cannot type anything and should relaunch the app.
        For the record. Win 10. Adobe XD 24.4.22.1.

        Maybe are there any recommendations for the number of artboards, components, elements, etc?

          M
          marcandreboivin
          New Participant
          December 4, 2019

          Same for me here. Many components, sub-components, states and around 50 screens, and the performance is worst every day. Worst problem = Auto-Save as soon as i touch something. 

          At the moment I’m struggling with:

          – File opening times of 2-5 min

          – Auto save time (Cloud) of +-5 min

          - Always in saving mode

           

          I'm lucky cause i didn't experience crashing yet.

          Win 10. Adobe XD 24.4.22.1. No plugins used

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          April 2, 2020

          So true...still nothing was made to prevent it. Autosave is cool if project is relatively small and whole magic stuff works smooth. With heavy files with dozens artboards - everything slowing down or may corrupt file if we made too many actions before we realize that all freezed because of autosave. Specially if we undo/redo actions.

           

          Versions control doesn't help. Ie. It loses all links attached/connected to the previous file.


          Hi there,

           

          We understand it could be frustrating. The team is working on it and you may see the improvements in the future releases of XD.

           

          We're sorry for the inconvenience.

           

          Thanks,

          Harshika

          A
          Anonymous
          November 26, 2019

          Are you using a lot of images that are high res?

          B
          blackout-pixelAuthor
          New Participant
          November 26, 2019

          No. Basicly I'm just using Vector files except some low res pictures.

          A
          Anonymous
          November 26, 2019

          Honestly not sure I know I have had a file with over 150 screens and it was working great. Do you have a ton of states within each component?

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