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GuyanaArutyunyan_irx
Participant
January 29, 2020
Question

[Crash/Load]-Unable to open Adobe XD files from Google Drive File Stream.

  • January 29, 2020
  • 1 reply
  • 2665 views

I have an ongoing issue opening Adobe XD files from the Google Drive File Stream. 

 

The company I work for keeps their files on Google Drive and we work through the Google drive file stream to access our files, so it's important for me to keep working this way. When I open Adobe XD, the program freezes then freezes my entire computer for roughly 10 minutes. When my computer finally works this is the error I see:

 

Once Adobe XD has opened, files open normally. But if I close the application the problem occurs again.

 

I've tried troubleshooting the problem with my IT department and they suggested this fix:

    Uninstall XD.
    Quit Creative Cloud Desktop app and kill all related processes from Task manager.
    Delete temp files by going to run(Win+r) then %temp%
    Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
    Restart  computer and install XD 

 

This fix works for a while but gradually the problem starts to appear again. I don't think this is a google drive problem as this issue only occurs with Adobe XD. 

 

Here are my computer details:

I attempted to run an error log:

AdobeLogs_20200129_114245_498-win.zip

 

Thank you

 

<The Title was renamed by moderator>

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 30, 2020

    Hi there,

     

    We are sorry to hear you are having trouble opening the file from Google Drive. Would you mind sharing the XD version of your machine? Is it happening with every file you open or with this specific file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

    G
    GuyanaArutyunyan_irxAuthor
    Participant
    January 30, 2020

    Hi 🙂

     

    I have the latest version of Adobe XD (26.0.22).

     

    Normally I select a file I want to open and it freezes with every file. This morning I decided to open XD without a file and my computer still froze and the recent thumbnails were all greyed out (the recent files are all XD). When XD finally loaded I attempted to open a file and the issue occurred again, the computer froze for roughly 5 mins.

     

    Thank you,

    Kayhla

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