[Crash/Load]-Unable to open the XD file and it keeps on disconnecting.

Forum|Forum|5 years ago
February 4, 2020
5 replies
1021 views

When I have a document in the cloud, XD sometimes looses the connection. When reopening the document, XD asks me to save locally or close the document. I can not get back the the original document.

This topic has been closed for replies.

S

someoneNewAuthor

Participating Frequently

The problem no longer occured until now with the folling versions of creative cloud and xd:

Preran

Community Manager

For all those of you that are still facing this issue, please send your Adobe ID, location, and phone number to Harshika over a private message. We will get in touch with you for investigation. You can also reach us directly using this link https://adobe.ly/2WYE62m Use the chat button to get started.

A

anish_fingnet

Participant

Same issue here

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry to hear that you are having trouble using Adobe XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

Let us know if that helps.

Thanks,

Harshika

FrancoBits

Legend

It happens to me all the time. If I block my workstation and come back few minutes later, Adobe XD tries to reconnect and asks to save a new file or discard my changes. The document is in the cloud too.

Windows 10 - 26.0.22