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Lukasz-LPD
Known Participant
January 16, 2020
Question

[Design]-Masks are ignored when using the linked asset in XD.

  • January 16, 2020
  • 3 replies
  • 1728 views

XD version: 25.2.12.3

OS: Windows 10

 

After Assets Panel "Update" one of my linked components became empty.

 

"Reset to Master State" doesn't help.

 

Newly copied components work as expected but that's not a solution because a lot of files are already using this component. I can't go into each file and update it manually.

 

Google Drive video 

 

EDIT: On further inspection, it seems that asset is broken on the file level. If I drag it from the assets panel - it's empty. If I copy it from the master file - it works as expected until I "Reset to Master State", then it empty again.

 

<The Title was renamed by moderator>

    This topic has been closed for replies.

    3 replies

    A
    aantonnioni
    Participant
    January 16, 2020

    I am also having the same issue. 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    February 3, 2020

    Hi All, 

     

    Sorry for the delay in response. We had an XD release 26.0. Would you mind confirming if you're still experiencing the issue in the latest version of XD?

     

    Thanks,

    Harshika

    Iam_76
    Iam_76
    Participant
    February 3, 2020

    My current file still has the issue.

    So the update didnt fix any older assets that we may have created when this issue started to occur.

    The components inquestion displayed fine on my artboard but not in the component library. When i would drag that component from the library back to another artboard that is when i had the issue.

     

    As of one test right now i ungrouped the component in my artboard then created a new component with this same masked content that was broken. To my surprise this fixed at least in this first test. 

    One of the main issues is with using XD for larger files and systems. Any component made prior will need to be remade or re-added to the library

     

    Seems like you fixed the issue but it would have been nice to be able to fix bad components in our librarys

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 16, 2020

    Hi Lukasz_Palubicki,

     

    Sorry you are experiencing issues with the linked components. Would you mind trying to roll back to the previous version of the file as mentioned in this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548#M1397? 

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    L
    Lukasz-LPDAuthor
    Known Participant
    January 16, 2020

    I was able to find a version of the master file where the asset isn't broken. But what now?

     

    It's a two days old file so if I link all the other files to it, all the assets added in the meantime will be missing.

    L
    Lukasz-LPDAuthor
    Known Participant
    January 16, 2020

    XD version: 25.2.12.3

    OS: Windows 10

     

    When I copy assets containing masks by simply copying it from the master file (and thus creating linked asset) everything works fine. But when I try to do that using linked asset (plus icon in the top right corner of the Assets panel) all the masks are being ignored.

     

    Google Drive video 

     

    <The Title was renamed by moderator>

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      January 16, 2020

      Hi Lukasz_Palubicki,

       

      Thank you for reaching out and sharing the details with the video. Would you mind telling us if it's happening with all the files or with this specific file? Have you tried the similar situation with any other component? and share the results with us.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      L
      Lukasz-LPDAuthor
      Known Participant
      January 16, 2020

      Hey Harshika,

       

      It happens very randomly. I haven't noticed it before the latest update but since then it's happening a lot more often.

       

      E.g. if I do the same I did in the video within the same file and same assets, it's not happening again.

       

      But now I'm working on different files with different assets and have the same issue - the mask layer completely disappears on update/reset (it's ok when I copy/paste from master to new file)

       

      Cheers,

      Lukas

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