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brittanyr18013542
Participant
December 14, 2016
Answered

Disable Samsung Galaxy S7 on Adobe XD Mac Sierra

  • December 14, 2016
  • 16 replies
  • 11127 views

I recently switched to an Android phone and installed Android File Transfer. Everything works fine between Mac and Android until I open Adobe XD on my Mac. Then I'm prompted to download Adobe XD on my Adroid and my connection to Android File Transfer is severed. The message I get is "Adobe XD No installed apps work with this USB accessory. Learn more about this accessory at https://play.google.com/store/apps/details?id=com.adobe.sparklerandroid. I can't re-access AFT until Adobe XD is closed on my Mac. Is there a way to disable the connection between XD on my Mac and on my Android? It's very frustrating as it is, now.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA
    Can you please explain a bit better how this will solve the issue. It does not do it for me. Thanks Adobe from blocking my device from transfering file from and to it! Please solve this issue or tell us how to get rid of the XD app and get the file transfer feature working again

    Hi Luciano,

     

    My apologies for the delay in response and sorry for the confusion. Actually the team identified that this is a known limitation with the XD app. Android's Android’s Open Accessory pretty much cuts off anything else, be it tethering or file transfers. Essentially, the connection with an Android device is exclusive. You can't do something else while XD is connected.

     

    Workaround: manually switch USB settings on Android phone
    Currently you can not use both USB options when connecting computer and Android device with USB cable.
    If one needs to use Adobe XD with Live Preview, you needs to use “No data transfer…” option on Android device.
    If you needs to transfer data, you needs to use “File transfer…” option on Android device.

     

    For more info please read "Why does my Android USB tethering get disabled when I launch XD on the desktop?" in this help article: https://helpx.adobe.com/xd/help/adobe-xd-mobile-faq.html

     

    Hope it helps.

     

    Thanks,

    Harshika

    16 replies

    mikokura1337
    mikokura1337
    Participant
    December 12, 2022

    This is so frustrating. There is no way for me to completely remove Adobe XD and allow USB transfer. Why is this still a problem??

    qarymeeg49069331
    qarymeeg49069331
    Participant
    December 9, 2022

    After struggling with the annoying Adobe XD notifications and no way to connect to Android File Transfer, I simply enabled Developer Options on my device after clicking my Device Build 7 times  > Under Developer Options, I selected Networking > Select USB Configuration > Select Media Transfer Protocol (MTP). That will force the device to remain in MTP mode long enough to allow Android File Transfer connection on Mac.

      L
      leromsmachine
      Participant
      February 10, 2023

      That does not work for me. Xd overrides this android setting and keeps disconnecting my computer.

      shakibuxd
      shakibuxd
      Participant
      June 23, 2021

      I am living in an urban area where broadband disconnected sometimes. When it disconnects I use internet connecting USB tethering my phone. Whenever I open Xd USB tethering gets disconnected. This issue was created on 2016 but still there is no solution. It's so annoying experience for me, I have to switch myself in Figma. Xd is a sh*t right now. 

        A
        Amirreza5C7C
        Participant
        January 3, 2021

        It is not good answer ,  ms harshika

         

        we want to transfer files when we work with adobe Xd

        but it is not possible..

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        January 5, 2021

        Hi there,

         

        We're so sorry for the inconvenience. As of now, I am afraid, we only have the above-shared workaround to recommend. Having said that, let me assure you, I will share your feedback with the Engineering team. 

         

        Regards

        Rishabh

          A
          Amirreza5C7C
          Participant
          January 3, 2021

          It is not good answer ,  ms harshika

           

          we want to transfer files when we work with adobe Xd

          but it is not possible.

          D
          Delightful_Spirit5DC4
          Participating Frequently
          August 4, 2020

          I am not able to select anything other than "No data transfer" in the USB preferences. The moment I click on "File Transfer", it jumps back to "No data transfer". Because of this, I am unable to do code debugging on my device. I have to close XD app in my laptop to use my mobile.

          A
          Amirreza5C7C
          Participant
          January 3, 2021

          It is not good answer ,  ms harshika

           

          we want to transfer files when we work with adobe Xd

          but it is not possible

          И
          ильяч34041999
          Participant
          June 10, 2020

          Just delete XD

            tristyb
            tristyb
            Participant
            May 19, 2020

            I'm sorry but I can't see any updates. I know that this is a minor bug and it's probably not high priority but given how a lot of people might want to tether their phones for working at home now (like me) would it be prudent to look into it? It's a little frustrating that I can't use file transfer / hotspot tethering via USB whilst Adobe XD is open on my Mac.

            D
            Delightful_Spirit5DC4
            Participating Frequently
            May 18, 2020

            This highly annoying issue has been pending for more than 4 years. It was first reported in 2016 and it is still not resolved.

             

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            May 18, 2020

            Hi All,

             

            Thank you for the patience. There is a new update on this: Android’s Open Accessory is the protocol used to communicate with the XD app. This app limits users from tethering or file transfers. To use Adobe XD with Live Preview, select the No data transfer... option in Android’s USB Preferences.

             

            Hope it helps.

             

            Thanks,

            Harshika

             

             

            L
            Luciano Foglia
            Participating Frequently
            June 3, 2020
            Can you please explain a bit better how this will solve the issue. It does not do it for me. Thanks Adobe from blocking my device from transfering file from and to it! Please solve this issue or tell us how to get rid of the XD app and get the file transfer feature working again
            P
            panourgue
            Participant
            May 1, 2020

            Turns out if you take the sourcecode of libusb (a library to access USB devices), comment out a couple of procedures, build it, then put this file instead of that comes bundled with xd (in it's contents), XD loses the ability to connect to usb devices, and so goes the messages... How quaint.

              D
              Delightful_Spirit5DC4
              Participating Frequently
              May 18, 2020

              .

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